GlowforgeReviews of glowforge.com

I have the Glowforge Spark. Bought is over a year ago. Just don't. Get something else completely or save your money and buy a better model. The Aura isn't great either. Can't attest for the higher models, but there really is very little to do with a spark, cut times are ridiculously long in comparison to other lasers, and is essentially only good for earrings or other very small projects, not much else. I clean my machine after every print, I have filter and a well ventilated room and I still get over heated and sometimes an orange button that just shuts things down completely. Support is a joke. Your better off with chat gpt than getting help from a person. And you are paying an additional subscription fee every month/year in order to use your machine otherwise you have a huge paper weight.

Customer service is horrid! They don't listen, don't completely resolve my problem, so I have to call back repeatedly. I hold for a very long time, with the same music, not checking back. The option for a call back doesn't work. Very frustrated.

It was a great money maker for a year then of course it broke. They said it was the lid sensor but that didn’t work,( btw the part was 16.50 and shipping was 25.00!!!) so I tried buying another part,(again 1.60 part and 25.00 shipping) stupid!!! (This part I ordered off Etsy which I paid more but less on the shipping and it came two days later.) Glowforge told me I would have to send mine back and they would send me a refurbished one for 1650.00! 🤬 ??And this was a Pro so I spent over 6000. for it. Never again!! Will be buying a different machine for sure! You would think that they would have repair shops around or contract with locals or something. It’s ridiculous that you spend that much money and nothing can be done!