Goal ZeroReviews of goalzero.com

I have never been so disappointed by a company as i have by Goal Zero. We purchased a GZ Yeti 4000 Pro with an extra tank for our Van build. It worked fine for a bit then the 12V DC charging went out. I sent in a ticket for support and they responded asking if I had “restarted” it ( Had of course tried this numerous time). Since that time and despite about 10 follow up emails, it has been radio silence from GZ Customer Support. Zero support, response, customer concern, or action from them. I wish I had used a different product on my van and encourage all that read this to absolutely stay away from this company.

Goal Zero is at Ground Zero for customer support and quality. DO NOT BUY. I have been a customer years and have multiple products. They do NOT back up thier products and their customer support is the worst I have ever delt with. Try to return something, even for repair: good luck; better to take the loss and drag that 80 lb lithum battery back up power supply to a reclyling center. This get worse: I have attempted to return a cable that did not fit my Yeti 8000; this started in June 25; I finally got a email from CS on 31 July 25; I had to send the cable back at my own expense: sent USPS on 2 Aug: it was return to sender, me, on 11 Aug. The USPS postmater told me it was because the address GZ sent me did not have a forwarding address!!! This company in my view has folded; the buy out company Biolite has no clue on customer support. AGAIN: DO NOT BUY ANYTHING FROM Goal Zero or Biolite!!!

Goal Zero responded within 24 hours to my negative review, then corrected the problem and fulfilled the warranty. As a result, I changed the review to 4 stars. Thank you, Courtney, for responding and correcting the problem. Mark PREVIOUS REVIEW So far 25 days later: 11 emails to support and 3 responses that did not result in the unit working properly after following explicit instructions. I've sent the same info TWICE with no response (purchase receipt and address to repair or exchange the unit under warranty). 4 calls, no return calls, I’ve had 80+ minutes on hold! DON’T BUY THEIR PRODUCTS!

Dear Goal Zero, I didn’t expect a candlelit dinner, just... an answer? After buying the pricey-but-promising Yeti 1400, I reached out for help with an issue (you know, the kind where the power station stops being a station of power). I got one friendly reply. I responded with a video and details. Then: crickets. For a whole month. Pinged three times. Still nothing. I’ve had more emotional support from a potato. Apparently, customer service is like solar charging in the Arctic winter: slow, dim, and deeply unreliable. So if you're considering Goal Zero for "peace of mind" — you may want to consider a second option. Or a third. Or just a campfire. I'll declare default on my unit, although I would have loved to have it repaired.

"hullo do you have a defibrillator for a dead Yeti , it won't hold a charge?" Nice Zero person "don't think we can help you if its out of warranty" It so is, its a Norwegian Blue of a Yeti, how do I replace it, I need some guidance on the right model." Nice person "If you let me know what model you want I can tell you if we have it in stock?" "No thats why I need to talk to someone.' "Nice Zero Person "oh you just need to email us explaining your needs and we will write back" You mean I can't just get it now and and buy it over the phone" Nice Zero person "No we don't do that" "Thats sad I was needing a small family of Yetis for three off grid cabins, I will go to Jackry or Bluetti, thanks ! Moral: If you cant be bothered to provide the most basic of help I cant be bothered to give you my money.

Unfortunately bad customer service. They don't like to honor their warranties and they will try to weasel their way out of giving you a working product, they will keep recommending unplugging it and plugging it back in and turning it on and then depleting the charge by waiting and then recharging it in a different method and then leaves you hanging for days and then suggests a different recharge method. Plugging it in didn't work? Let's try depleting it and then charging it through the back DC port... That doesn't work? How about we try the front port? This goes on for weeks on end with no results. After the first broken port you should have just taken the thing back and done diagnostics at your facility. I had one week before the warranty ended and I had to throw a tantrum on the phone and get a manager and flip out at them for not honoring their warranty for them to finally issue a refund and take back their defective products.

I bought nearly $15k of product that supposedly came with a five year warranty. Two of the items no longer hold a charge, one has a reduced charge. Emailed customer support and did not receive response for days. Finally, when I did it was the equivalent of, did you try unplugging and plugging back in? Clearly they didn't read the complaint which outlined the details. After repeating the issues and sending pictures they never responded again. I left them one final message letting them know I would be sure to share my absolutely abysmal experience on places like Trustpilot so that other customers don't get ripped off like I did.

Not sure what's worse, the reliability of their products or the quality of their customer service. My Sherpa 100 pd, stopped holding a charge after a few months. so I contacted customer service. After confirming that the item was eligible for a replacement, they asked me to provide my address. I responded with my address, and then nothing. Followed up a week later, and crickets...... Followed up again, and finally got a response. They told me that they were moving warehouses, and wouldn't be able to handle my warranty replacement until it was completed. No date was provided. Neither was a general time frame given. I was just told to wait......