Goal ZeroReviews of goalzero.com

Great customer service answered right away. Didn’t have to wait or get a call back was able to reset my 6000 lithium max quickly and now I’m up and running through the cloud. I also have a solar with 4 12V batteries hooked to it. Using a 20 amp interface I bought a lot of products over the year gold Zero is great. Excellent customer service.

Michael has done a great job of helping me! I do not have much knowledge about all of the electronics, voltage chargers, etc with my Goal Zero. Michael was patient, explained things well and gave me hope that my Goal Zero would be updated with the latest software. It took weeks of appointments, phone calls, voltage regulates mailed to me and last week every thing is working and up to date. Yes, miracles do happen. Yay Michael!! Catherine Nelson

Goal Zero demonstrated outstanding professionalism and made sure every one of my concerns was addressed thoroughly. When my generator for my CPAP failed, I felt completely without options. Your company stepped in at a critical moment and helped me tremendously. Ana, the representative who assisted me, was fully involved from beginning to end. Her dedication, communication, and genuine care turned a stressful situation into a manageable one. She ensured I understood every step and that my needs were met completely. I’m deeply grateful for the support I received. Goal Zero has truly earned my trust and appreciation.

You took my money and still haven't shipped my package. I purchased a 1500 yeti battery bank from you on June 4th. It has still not shipped. I have reached out to support and have had a terrible customer service experience. They take over 72 hours to respond, only to come back with an automated response. This is illegal to take someone's money and not provide the product.

5 Stars for Ana cusomer service rep at Goal Zero ( Biolite) for GREAT customer service. Thank you for helping me get the Basecamp 4 with our Yeti 1500. Great, Prompt, Friendly customer service Thank you Kevin

In a world where true customer service is so lacking, I cannot say enough about the outstanding service Steban has provided on behalf of Goal Zero. I felt he was patiently and kindly holding my hand through each step of the repair process. I never felt alone. He went above and beyond not to make me feel stupid when I would repeatedly ask stupid questions. Other companies could certainly learn a lot from my experience with Steban and Goal Zero. Thank you, Steban, for being there for me.

My briefcase 200 watt solar panel developed a quarter sized burn (shore circuit) on it. To their credit Goal ZERO replaced my first solar panel after warranty, However the second one now has created another melt that has reduced my 200 watt panel to only produce 21 watts of power. My very old Boulder 30 panels provide much more chagrining capability.

Service client post garantie. Nous avons acheté une batterie Goal Zero Yeti 3000X sur Galaxus en Suisse pour un montant de 2000 CHF. Celle-ci est tombée en panne une semaine seulement après l’expiration de la garantie de deux ans. Galaxus indique ne rien pouvoir faire et ne propose aucune réparation, même payante, alors même qu’une prise en charge gratuite était encore possible une semaine avant la panne. Par ailleurs, Galaxus n’est pas en mesure d’indiquer un service client en Suisse et renvoie au constructeur. De son côté, le constructeur Goal Zero renvoie vers le détaillant. Cette situation de renvoi mutuel est inacceptable. Après insistance, le service Goal Zero me propose de la renvoyer à Bergen op Zoom aux Pays bas. Pour une génératrice de plus de 30 kilos cela n'est guère envisageable depuis la Suisse. En l’état, le service fourni n’est pas à la hauteur des bénéfices réalisés grâce à la vente de ces produits, d’autant plus que la fiabilité de ce modèle pose question.