Average
643 reviews
GoKarts USA®Warehouse Direct Sales, Nationwide ShippingOrder Online
GoKarts USA® (gokartsusa.com) has 643 customer reviews on Consumer Courier, with an average rating of 3.1 out of 5.
643 approved reviews, newest moderated first
Mark R.
Posted
Fast shipping. Got exactly what I ordered
Response from GoKarts USA®· Jan 15, 2020
Hey Mark, We see you ordered a part for your TrailMaster 150. We carry every nut and bolt online. Ready to ship! FAST Thanks for your review
Steven, N.
Posted
Absolute crap company. Spent a lot of money for one of their go-karts as a XMAS present only to have it damaged during transport to us. Have been fighting with hem since Oct, 2019 for warranty claim & all I get is back & forth stupid even though they stated it was covered under claim. Now their trying to re-start claim like they have no record of previous multiple emails, photos, etc saying someone who helped me a couple of the multiple times is not there any longer. Guess I'll have to sue. INCOMPETENT LOW MORAL COMPANY.... STAY AWAY FROM THEM OR YOU WILL BE SORRY!!!!!!!! SPEND YOUR HARD EARNED DOLLARS SOMEWHERE WHO WILL TAKE CARE OF YOU. THIS COMPANY GETS AN "F"
Response from GoKarts USA®· Jan 14, 2020
The customer had some minor scratches. We processed a warranty request and submitted it to the manufacturer. Our reward... Thank you for your review
Terry B.
Posted
It was ok took awhile but got thru it
Response from GoKarts USA®· Jan 20, 2020
Hello Terry, We see you ordered parts for your TrailMaster. We have a lot of parts on our site. Tip: It's a bit easier to find parts on desktop
wayne S.
Posted
GoKarts USA made my purchase quick and easy .My family loves our go kart buggy . It was delivered in time for Christmas as we hoped .We had a slight problem which they handled quickly.Thanks for a great purchase
Response from GoKarts USA®· Jan 7, 2020
Hello Wayne, Glad everything went smooth. Have fun with that Go Kart. Let us know when you need support down the road, Thanks for your review
Russell
Posted
They take your order then two days later say they can't ship to your destination,not good enough!
Response from GoKarts USA®· Jan 7, 2020
Hello Russel, we see you are in Australia, Normally, we are able to ship to you. We see you ordered on new years day. Not quite sure what the problem was. Sorry for the inconvenience.
norm
Posted
Thank you Summer for all your help with in my purchase. Unfortunately I was hoping to receive it for Christmas and it did not come till after. It was ordered on 12/17 but didn’t receive it til till 12/30 because the shipping company messed up and it sat in a transfer warehouse before it was finally picked up. No fault of GoKartsUSA. My grandkids love it. It came well packed for shipping and have no damage
Response from GoKarts USA®· Jan 7, 2020
Hello Norm, yes, Summer is great. We always say 'Order Early" And we know that if you do not receive it by the 24th then it will arrive several days after Christmas. Glad your grandkids got it, they must have been on pins and needles waiting till 12/30
Matthew G.
Posted
Reported to BBB! Purchased a gokart motor and then recurved email saying the price listed was wrong and wanted me to pay the difference. Listed price on site was $849 plus shipping. Was told the item is really $1179 plus shipping. Shared the email and info on forums and Facebook and turns out gokart USA has done the very same thing to others in the pass. Lost my business!
Response from GoKarts USA®· Jan 7, 2020
Hello Matthew, Yes indeed, the engine you ordered was $1179 There are several models of this engine Including chain drive, shaft drive 150/300 air cooled, liquid cooled. We informed you of the correct price so that you could decide. Your order was not charged. Sorry for the confusion. Thank you for your review
Harry Y.
Posted
Did what they said they would do
Response from GoKarts USA®· Jan 7, 2020
Thanks for your review Harry, We see you got the Mini Go Kart for the kids. You'll have a lot of fun with that. Be sure to see our Help Center if you need any support
