GoldStar Trust Company Reviews | Read Customer Reviews of goldstartrust.com

GoldStar Trust Company Reviews | Read Customer Reviews of goldstartrust.com

GoldStar Trust Company reviews

795 approved reviews, newest moderated first

Cheryl A.
Posted Jun 2, 2025
My interactions with GTC is always…
My interactions with GTC is always great. First class company.
Response from GoldStar Trust Company· Jun 3, 2025
Thank you for the positive review! We appreciate your response.
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Dull R.
Posted May 16, 2025
Slow withdrawal process coupled with incompetence
If you have your precious at Goldstar, get them out now. The withdrawal process is cumbersome and complicated. A month after I started the process, they told me I had to sign another form and they couldn't tell me why the form wasn't provided at the start. In the meantime gold dropped about $200, costing me thousands. Get out now. put you're money elsewhere.
Response from GoldStar Trust Company· May 19, 2025
Thank you for sharing your feedback with us. We regret to hear about the difficulties you experienced during the withdrawal process and understand your frustration regarding the additional form requirement. Your experience is important to us, and we are always looking for ways to improve our services. We appreciate your insights and will take them into consideration as we work to enhance our processes. Please reach out to a member of management at 800.486.6888.
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Abdul K.
Posted Apr 23, 2025
Zara was amazing
Zara was amazing! Very professional and helpful.
Response from GoldStar Trust Company· Apr 28, 2025
Thank you for leaving a review. We strive for excellent customer service and look forward to working with you in the future.
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Eric W.
Posted Apr 16, 2025
Sonja McCristian was very helpful and…
Sonja McCristian was very helpful and knowledgeable in answering my questions on liquidating/transferring my IRA account
Response from GoldStar Trust Company· Apr 17, 2025
Thank you for sharing. We strive for excellent customer service.
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Jay L.
Posted Apr 15, 2025
No fuss
No fuss. No muss. Taken care of quickly and easily.
Response from GoldStar Trust Company· Apr 16, 2025
Thank you for taking a few minutes to leave us a review. We appreciate that you and look forwarded to working with you in the future.
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Otis
Posted Mar 25, 2025
Website
Website is quite possibly the most limited, least user-friendly website I have used.
Response from GoldStar Trust Company· Mar 27, 2025
Thank you for taking the time to review us. We use this information to make the client experience better.
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David A.
Posted Mar 21, 2025
So easy and a joy to do business with
So easy and a joy to do business with
Response from GoldStar Trust Company· Mar 21, 2025
Thank you for taking a few minutes to leave a review. W look forward to helping you in the future.
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J.M.M.
Posted Mar 19, 2025
Helpful and timely!
Your associate was very informative, and took great pains to complete my requests. I am so happy I bought gold and silver when I did.
Response from GoldStar Trust Company· Mar 21, 2025
Thank you for taking the time to leave a review. It is wonderful to hear of your positive experience you have had with us. We look forwarded to continued good experiences with you in the future.
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