GoodLeaf HostingReviews of goodleafdev.com

I am writing this review to document serious billing issues and retaliatory administrative actions experienced with GoodLeaf Hosting & Development LLC. Unauthorized Advance Auto-Billing: My service was auto billed $31.72 seventeen (17) days early for a future billing cycle (October 3, 2026 cycle billed on September 16, 2026) immediately following a cancellation request. Refusal of Full Refund: When raised in support tickets, support offered account credit or a 50% partial refund rather than reversing the unauthorized advance invoice, forcing a formal stop payment/billing dispute through my bank. Retaliatory & False FraudRecord Reporting: Prior to any official chargeback notification or arbitration, the host prematurely submitted a Severity 10 report on FraudRecord claiming I "charged back every transaction." This was entirely false, as I explicitly permitted them in support tickets to keep all payments for the active, current month's service already rendered. Full ticket logs, invoice timestamps, and administrative dispute filings are documented. Prospective customers should be aware of these billing practices and retaliatory platform reports upon cancellation. Update: Good Leaf’s response publicly confirms the core issues. The host explicitly admits to auto-billing advance invoices weeks early and admits to threatening FraudRecord filings if billing practices are challenged. Furthermore, their claim regarding dispute scope remains inaccurate: active service periods were paid in full, and the only transaction disputed was the single $31.72 advance auto-debit processed 17 days early for an unstarted billing cycle following an immediate cancellation request. Full ticket logs, bank statements, and timestamps remain documented.

I opened my GoodLeaf account on August 22, 2026 and paid $114.99. I started receiving service around August 23, but starting September 1 I could not access my VPS. GoodLeaf had already posted that they were having issues with Path Networks, and support also told me directly that the issue was coming from Path Networks. They offered to migrate my server and told me my files and data would be fine. I was later told the migration was successful. Then I opened another ticket about GoodLeaf automatically charging my card another $99 only about 12 days after I started service and around 18 days before my next payment was actually due. That is when, in my opinion, the whole tone changed. The same person who was involved in both tickets appeared to be either the owner or someone in upper management, and it was very clear to me that he was in his feelings over the billing dispute instead of just handling the situation professionally. After I questioned the unauthorized early charge, I was suddenly told that my connection problem had nothing to do with Path Networks and that I simply had not whitelisted myself properly. He even started commenting about my connection ticket inside my billing ticket until I requested he stay in the other ticket with any additional details. Anyway, I personally do not believe that explanation. It directly contradicted what I had already been told about Path Networks and what GoodLeaf had posted themselves. Plus, I whitelisted myself properly, which is why I was able to use the service from the 23rd of August to the 1st of September. Then after already being told that my server migration was successful, I was later told that the migration had failed and asked if I had a backup of my data. Because of the timing, I honestly believe the sudden claims about me not whitelisting properly and the migration supposedly failing were connected to the billing dispute I had opened. I cannot prove what was going through anyone’s mind, but that is how the situation looked to me based on the sequence of events and the changing explanations. On the billing side, I was told they invoice 19 days early and that early invoicing was optional. My issue was not getting an invoice early. My issue was them automatically taking another $99 from my card that early without my authorization. I hadn't even seen if the service was what I wantedd being it had been down multiple days already. When I revoked authorization for GoodLeaf to keep automatically charging my payment method, I was told they would have to terminate my service. I never asked them to terminate my service. After they terminated it, I was then told it was terminated “as per your request.” The customer service from the person handling both tickets was horrible and very unprofessional in my opinion. He came across as emotional, defensive, and combative instead of actually trying to resolve the problem. I have screenshots of the full conversations from every ticket, not just individual messages. I also have the outage notice, invoices, charges, migration messages, billing conversations, and termination messages. I have the receipts for everything I am saying. If GoodLeaf believes anything in this review is wrong, they are welcome to point out exactly what they claim is false and provide the full ticket or billing record showing otherwise. If anyone else has similar issues, save everything and report legitimate complaints to the FTC, New Jersey Division of Consumer Affairs, your state consumer protection office, and your bank or card issuer. Based on my experience, I would not recommend GoodLeaf. They are very unprofessional. This could have been peaceful, but I have time today.

Disappointing Support, Billing Disputes, and Poor Communication As an experienced server administrator running a QBCore framework, reliable infrastructure and professional support are non-negotiable. Unfortunately, my experience with GoodLeaf Hosting & Development LLC fell short of basic industry standards. 1. Difficult Cancellation Process When I decided to transition my services to another provider, the cancellation process lacked transparency. Instead of handling the request through standard support channels, I received an unprompted phone call to my personal number. The communication from the representative was highly unprofessional, including inappropriate remarks regarding my background. Every client deserves respectful communication, regardless of their native language. 2. Unwarranted Fees and Bank Resolution During the cancellation process, I experienced unexpected billing issues, including sudden arbitrary fees and statements suggesting my personal credit would be impacted. I took this matter directly to my personal bank. After reviewing all the communications and documentation, my bank ruled entirely in my favor, reversing the dispute and confirming that these charges were unwarranted. 3. Third-Party Recommendations Additionally, I was referred to a third-party developer by their team. The services provided did not meet acceptable development standards, despite the premium rates being charged.

they flag all my reviews scare of the true Título: Experiencia inaceptable: Falta de profesionalismo, hostilidad y problemas de facturación Como administrador de servidores de FiveM (QBCore), dependo de una infraestructura estable y de un soporte técnico profesional. Lamentablemente, mi experiencia con GoodLeaf Hosting ha sido profundamente decepcionante y no se la recomiendo a nadie en la comunidad. 1. Obstáculos para cancelar el servicio Cuando decidí no continuar con ellos, descubrí que el proceso de cancelación está diseñado para ser innecesariamente complicado y poco transparente para el usuario. En lugar de procesar mi solicitud de forma estándar, la situación se volvió sumamente tensa. 2. Trato hostil y discriminatorio Recibí llamadas telefónicas a mi número personal que fueron completamente inaceptables. En lugar de recibir asistencia, el representante fue sumamente hostil, haciendo comentarios despectivos y fuera de lugar sobre mi acento al hablar inglés y cuestionando mi origen. Ningún cliente debería soportar este tipo de trato discriminatorio por ser hispanohablante. 3. Facturación injustificada y resolución bancaria Me enfrenté a intentos de cobros injustificados y recibí advertencias de que mi crédito sería afectado si no pagaba tarifas cuestionables. Afortunadamente, llevé este caso directamente a mi banco personal. Tras presentar mis pruebas, mi banco falló a mi favor en la disputa, demostrando que los cobros que la empresa intentaba hacer no procedían. 4. Servicios de terceros deficientes La empresa también me refirió a un "desarrollador" para mi servidor. El servicio fue sumamente deficiente, cobrando tarifas altísimas por un trabajo que estuvo muy por debajo de los estándares básicos de desarrollo. Conclusión: Escribo esta reseña como una advertencia real basada en mi experiencia directa. Recomiendo encarecidamente buscar proveedores de alojamiento que mantengan la ética profesional, respeten a sus clientes sin importar su idioma, y tengan prácticas de facturación transparentes. Protejan su información y su dinero.

noting fake about this review. they are rude they lock you out then charge you. then suspend you. owner is rude and thinks he is better then everyone. dont use this company save your self a head ache

customer service was unprofessional, was talked to out of pocket, called a "retard" by the owner, services were never rendered and then canceled.

I made a ticket inquiring about more storage and had mentioned my old host compensated for windows and they proceeded to start a whole argument demanding I tell them which hosting companies do this and such and after I said that was pretty darn rude they SUSPENDED my VPS with no warning in an attempt to make me lose my fivem server however I back up my server daily thank goodness. The owner of this so called hosting company proceeded to private message me to keep arguing in which at that point I did curse him out as that is NOT ok. He then proceeded to message my wife in which didn't go well for him either. This is NOT a good place to spend your money. Edit: I dont care how many times you try to flag my review I will fight it everytime. There is no false information shared here if anything I left some details out. Thank you Trust Pilot for keeping my review up!

I am writing this to alert the community about my experience with GoodLeafDev. What started as a standard VPS purchase quickly turned into a textbook case of "bait and switch." 1. Hidden Fees: I purchased a VPS advertised with high-capacity DDoS protection included on the sales page. Immediately after payment, the staff opened a ticket demanding an additional $10 just to activate the protection I had already paid for. 2. Verbal Abuse: When I requested a refund based on their 48-hour guarantee, the support interaction became extremely toxic. Instead of professional assistance, I was met with severe verbal insults and vulgar language from their representative. 3. Retaliation: Shortly after I initiated a dispute, my account was banned from both their Discord and their website under the guise of "conduct towards staff," effectively locking me out of the service I paid for and attempting to remove the evidence of our conversation. 4. Predatory Terms: Their legal terms include threats of excessive "administrative fees" for payment disputes, which seems designed to intimidate customers from exercising their consumer rights. I have full documentation, including invoices, screenshots of the hidden fee demands, and the unprofessional conduct of their staff. I successfully recovered my funds through a dispute. Stay away if you value transparency and respect.