GraingerReviews of grainger.com

are you kidding me!!! what a dishonest way to run a business! There was a gear i tried to order, and the price before logging into my account was 241.02. I was checking out as guest until I realized I had an account and decided to log in. All of a sudden after logging in the price changed to 301.50!!!! I decided to then open up the browser in internet explorer instead of chrome to check out again without logging into my account and the price went back to 241.02. Why would you charge me more for the same item after I log in to my Grainger account? I continued to check out as a guest to get the original price of the gear. DISHONEST!!

Worst company ever!! I talked to several people trying to find the right part for my central air motor. The wrong part was ordered. Took the part back, they said there was a computer error and could not refund my money, it might take a couple of hours. Now a couple of hours has turned into 24

Ordered some parts wort 10$ but shipped and arrived in 24hr. In my case I'm 100 % satisfied.

Spent last 90 minutes on phone to rep out of state trying to make sure my order was in at local store as promised they could not find my order what a waste of time they were friendly and helpful but their system is failing them

We have had nothing but problems from this company. We had delays without notification, we had orders put on hold without us indicating to do so, we have had an order that was never placed because they failed to ask us a question and needed an answer. They instead choose to wait 3 weeks to tell us. We have had things shipped to the wrong locale and items shipped twice, where we had to ship to duplicates back. They are unorganized, unhelpful, and frankly unprofessional. I would use as a last resort.

I WENT TO MY LOCAL GRAINGER. FOR SOME PARTS I NEEDED.I TRYING TO CALL TO SEE IF THE HAD WHAT I NEEDED.YOU CAN'T GET THE LOCAL STORE. YOU GET SOMEONE GOD KNOWS WHERE THEY ARE.SO I DROVE THERE AND IT IS NOT NEAR ME.GOT THERE AND NOT IN STOCK.THEY ORDERED THEM. I FOUND THE SAME THING ELSE WHERE FOR HALF THE COST.SO I CALLED TO CANCELL THE ORDER .AFTER ABOUT A 15 MIN WAIT IFINALLY GOT SOMEONE.WON'T BE GOING BACK.

Blade Guard for Table Saw Did not fit. It was advertised to fit all 10" contractor saws but it wouldn't fit mine a basic 10" Delta contractors saw. Made me pay for shipping back to get a refund. UNACCEPTABLE! Stand behind your product. Customer service said that's what manufacturer said in their description but it may not be correct or complete. I did not know I was buying item from manufacturer? I bought it from Grainger. As remote shoppers ordering online we can only act on the information given. If that information is incomplete we can't make an informed purchase. I will shop elsewhere in the future. I thought it couldn't get worse but they are making me pay for shipping to me so my only refund will be for the item I bought. This company will not survive in the consumer space. High prices, pay all shipping on returns and a take no responsibility attitude for their product description.

The company I work for needed to order GHS labels. We ordered some from Grainger and when we received them they were only 1 of the GHS labels not a variety like the picture made it look. I contacted support and was told they were very sorry and that the picture on their website did look misleading. They are giving us a full refund and we don't even need to send back the stickers we ordered on accident. Would definitely order from this company again.