GraingerReviews of grainger.com

A/C compressor went out on a Fri eve, a result of a bad capacitor. HVAC guy who came out Sat eve suggested I contact Grainger to get & install the part myself. Called them 7:30 Mon a.m. The gentleman who helped me found the capacitor I needed and indicated he would have it shuttled over to the Ft Worth store. Had the part by 1:30, installed by 2pm. Saved an A/C repair newb like me $300 doing it myself. The gentleman I spoke with on the phone, as well as the one I picked up the part from were extremely genuine and pleasant to deal with. After a miserable weekend they got my week off to a great start!

Our company ordered a very large order from Grainger. After two weeks (which was fine to wait) we receive the products and they are broken AND the wrong color. Even though I am frustrated, I am still very understanding about the issue. I call and speak to a lady with the name of Carolyn. She immediately comes off as rude. She says that I will have to send back the product and then in the mean time be charged AGAIN for the new products. She said that later on we could be refunded the amount. She then questioned why the product wasn't checked and opened up in front of the UPS delivery driver. Extremely disappointed. Our company now has to wait another month to have bathroom stall doors installed. I would NEVER use this company again. Very low knowledge on products. No helpful color selection online. All of the color swatches look the same. I would not recommend this company to ANYONE. Thank you, Carolyn, for redirecting my business somewhere else.

As an MRO purchaser Grainger is the biggest and most valuable tool in the box. I receive unparalleled support every time I call my rep. or the local branch. Grainger.com seems to be constantly improving and and offers all the extras I need such as manuals, Material Safety Data Sheets, spare parts lists...

Our engineers at Siemens always mention how easy it is to find the parts that they need on the website. The website is very user friendly and easy to navigate.

I really enjoy working with my Grainger team and find their online purchasing user friendly.

Grainger has all the electronic components that I need for my various hobbies. Great company to do business with!

Called about some Rust Oleum garage floor paint. Sales Representative was knowledgeable and gave me some pointers about prepping the floor and applying product. Thanks.

Outstanding job Grainger on my sales experience and quick delivery on my led shop light.I will be doing more business with you in the future.