Cheryl
Posted
Gratsi wine customer service is…outstanding!
Gratsi wine customer service is outstanding. Such kind, genuine people behind the brand.

Excellent
708 reviews
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down.We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments.But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones.We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program.Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Gratsi Wine (gratsi.com) has 708 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
708 approved reviews, newest moderated first
Cheryl
Posted
Gratsi wine customer service is outstanding. Such kind, genuine people behind the brand.
Salia S.
Posted
It’s great that you are now shipping to the west coast from a Tacoma warehouse. It makes the transit time on UPS 3 days instead of 5. Makes differ in the hot weather months. My wife barely drinks any wine other than yours!
Michael P.
Posted
Great response time and solution to my concern.
Patricia M.
Posted
Whenever I email or text Gratsi I get an immediate response. There are other companies that respond quickly, but not as quick as te people at Gratsi.
Tracy H.
Posted
I haven’t tried the wine yet but if the product is half as good as the customer service, I will be happy. I was somehow charged for the free glasses. When I contacted customer service, they fixed the problem within minutes and refunded the price of the glasses. Can’t wait to try the wine!!
Jackie C.
Posted
While I thought the red wine was just OK. It actually tastes like a cheap wine, but not at a cheap price. When you buy the sampler pack, you pay $60 for half bottles which comes out to $10 a bottle. You can get a decent full bottle of wine for $10 a bottle and for sure a great bottle of wine for $20 . This is not it. The white wine, in my opinion, was horrible. I have not even tried the blush and I’m a little bit leery about it. Definitely not a brand I would ever re-order.
Customer
Posted
Great service
Bobbie L.
Posted
I’ve ordered from Gratsi off and on for years without issue. I recently made a duplicate order in error. Their customer service person via chat, quickly deleted the 2nd order and placed the refund.