Graywind Reviews | Read Customer Reviews of graywind.com

Graywind Reviews | Read Customer Reviews of graywind.com

Graywind reviews

Showing 8 reviews with 1 star · Clear filters

Jamie M.
Posted Oct 5, 2026
The blinds will not pair after hours of…
The blinds will not pair after hours of searching for instruction. Two blinds same problem, this is a huge waste of time… I would highly recommend another company just not Graywind
Response from Graywind· Oct 6, 2026
Dear Jamie, We’re sorry to hear about the difficulty you’ve experienced pairing your blinds. Please contact us directly at [email protected], and our support team will provide one-on-one assistance to guide you through the setup and help resolve the issue. We’re committed to getting your blinds working properly and hope you’ll give us the opportunity to make this right. Best regards Graywind team
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Marko
Posted Sep 27, 2026
Poor Support
I was about to place an order doe patio door roller shades and had questions regarding mounting depth. I emailed a sketch with dimensions and emailed. 1st email back was not only no help but they never looked at the sketch. Emailed support again asking for advice and the response was just a cut and paste type solution. I would have liked a live callback but they have no support #. I ended up purchasing from SmartWings.
Response from Graywind· Sep 28, 2026
Dear Marko， We’re sorry that our initial responses did not provide the clear and specific guidance you were looking for. After receiving your feedback, our team followed up with a more detailed explanation, including images to clarify the mounting requirements, and we appreciate your acknowledgment of our quick response. We’d also like to clarify that phone support is available when needed. If you prefer assistance by phone, please let us know and our team will be happy to arrange a call with you. We appreciate your feedback and will continue improving the clarity and quality of our pre-sales support. Best regards Graywind team
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Steve B.
Posted Sep 12, 2026
NO support for product.
I loved the blind which we have only had for a year. Somehow we lost the remote, contacted them and were told we don’t make that anymore. So now I have a $500 blind that I get do anything with. Customer Service is terrible and I would never do business with them again.
Response from Graywind· Sep 14, 2026
Dear Steve， We’re very sorry for the frustration and inconvenience this has caused. We understand your concern and would like the opportunity to make this right. Our team will contact you by email with a solution and assist you with the next steps. Thank you for bringing this to our attention, and we hope we can resolve this for you as soon as possible. Best regards Graywind team
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Kolos
Posted Jul 16, 2026
No proper product for me
No proper product for me
Response from Graywind· Jul 17, 2026
Dear Kolos， Thank you for your feedback. We’re sorry to hear that we didn’t have the right product to meet your needs. If your requirements change or you have a future project, please feel free to contact our team. We'd be happy to help you explore the best options available. Thank you again for your feedback, and we wish you all the best with your project. Best regards Graywind team
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Frank N.
Posted Jul 7, 2026
We ordered and paid for a sample pack…
We ordered and paid for a sample pack and never received the order or a refund How is this possible in today’s world of technology
Response from Graywind· Jul 7, 2026
Dear Frank, Thank you for bringing this to our attention, and we sincerely apologize for the frustrating experience. Unfortunately, due to increased shipping volume during the Prime Day period, Amazon's logistics has experienced unexpected delays with some shipments. We have been closely tracking your sample pack, and according to the latest tracking information, it is expected to be delivered tomorrow. Thank you for your patience and understanding. If your sample pack does not arrive as expected, please don't hesitate to contact us directly—we'll continue to follow up until everything is resolved. Best regards Graywind team
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Chantal C.
Posted Jun 16, 2026
No resolution
No resolution
Response from Graywind· Jun 16, 2026
Dear Chantal， We are truly sorry to hear that the issue has not yet been resolved. We want to assure you that we have already reached out to you via email to further investigate the situation and better understand what went wrong. Our team is actively working to identify the root cause and provide a proper solution as quickly as possible. We kindly ask for your cooperation in checking your email and sharing any additional details or photos if available, as this will greatly help us resolve the issue more efficiently. We genuinely value your experience and are committed to making this right for you. Once we hear back from you, we will prioritize your case and work toward a prompt resolution. Thank you for your patience and understanding. Best regards Graywind team
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Mackenze B.
Posted May 8, 2026
The company had an error on their end…
The company had an error on their end and canceled my order and told me if I wanted it I needed to pay 4 times the original amount I had paid for!!!! Negative stars if I could
Response from Graywind· May 9, 2026
Dear Mackenze， We are very sorry for the inconvenience caused. We understand your frustration. However, you initially paid $435 for the order, while the total cost for four blinds is $1,848. It is not feasible for us to provide such a large discount. We sincerely apologize for any inconvenience this situation may have caused. Best regards Graywind team
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Igor G.
Posted Dec 15, 2025
Not only do they take $600 from you for…
Not only do they take $600 from you for overly priced blinds, their instructions are retarded. They literally have grammatical mistakes and such small fonts, that no adult can read it. Also, I have been trying for five hours to connect to my Alexa via Zigbee bridge, and nothing works. Literally, not even ChatGPT can help!
Response from Graywind· Mar 13, 2026
Dear Igor， Through our email communication, you have now resolved this issue. We apologize for any inconvenience caused and if you have any further questions, please contact us freely. Thanks a lot for choosing Graywind. Best regards Graywind Team
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