Sarah T.
Posted
Emily was amazing
Emily was amazing. She was very helpful and very polite.

Average
371 reviews
Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.
Guideline (guideline.com) has 371 customer reviews on Consumer Courier, with an average rating of 3.4 out of 5.
Showing 203 reviews with 5 stars · Clear filters
Sarah T.
Posted
Emily was amazing. She was very helpful and very polite.
Kira D.
Posted
Jessica was an absolute hidden jem. Get customer service attitude was awesome and she went above and beyond to assist.
Samuel W.
Posted
You guys rock, thanks for being so caring and listening and helping me with the things i am not good at
Dan Q.
Posted
Austin was wonderful, and kind. she made my problem her problem and that speaks volume.
Elisa W.
Posted
Always answer and always helpful when I call with questions!
Shawnee R.
Posted
They are always so kind, and go the extra mile to make sure your concerns are not only addressed but personally follow up to ensure the task was completed.
Tom K.
Posted
Guideline has been great for our company, from few person startup to 50 people. Always great knowledgeable support with follow-up if required. I hope that the joining with Gusto does not ruin Guideline. We left Gusto years ago due to horrible customer service. Gusto needs to learn from Guideline!
Roger
Posted
The customer service representative's name was joy and she did a wonderful job