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Guideline Reviews | Read Customer Reviews of guideline.com

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IT & Communication
Guideline

IT & Communication

GuidelineReviews of guideline.com

San Mateo

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3.4

Average

371 reviews

Guideline3.4

Reviews371 About Contact

About Guideline

Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.

Guideline (guideline.com) has 371 customer reviews on Consumer Courier, with an average rating of 3.4 out of 5.

Also known as: guideline.com
Website: guideline.com
Category: IT & Communication
Location: San Mateo
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 10% of reviews.
Most recent review: June 2026.

How we calculate scores

Rating breakdown

5 star55%
4 star4%
3 star4%
2 star5%
1 star33%

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guideline.com
San Mateo

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Guideline reviews

Showing 203 reviews with 5 stars · Clear filters

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Cherrilyn H.
Posted Jun 18, 2026
May was very helpful and patient while…
May was very helpful and patient while helping me. Efficient. If it wasn’t for her I would have been so confused. I appreciate her kindness as well.
Report
Kathleen J.
Posted Jun 17, 2026
The website was very difficult to…
The website was very difficult to figure out! The person who helped me was very kind, patient and knowledgeable. Thank you to her!
Report
Ron V.
Posted Jun 16, 2026
I found everything with gusto guideline…
I found everything with gusto guideline was outstanding. I would recommend it to anyone. Very user friendly and the customer service people when I had a question were OUTSTANDING!!
Report
Jennifer
Posted Jun 11, 2026
Paul from 401K was very helpful!
Paul from 401K was very helpful!
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Julie H.
Posted Jun 9, 2026
Lance was a great help. Friendly and knowledgeable
Lance was a great help
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LC
Posted Jun 8, 2026
McKenzie was amazing and patient and…
McKenzie was amazing and patient and literally walked me through the distribution process. She was so kind and professional! Thank you so much! She was just so understanding and helpful!
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Steve C.
Posted Jun 4, 2026
Super easy to deal with
Super easy to deal with
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Richard
Posted Jun 4, 2026
This company is the best
This company is the best. The operator that I talked to walk me through the whole process because I’m not tech savvy and he stayed on the line with me for a good 15 minutes helping me out I can’t thank you guys enough for finding my 401(k) money.
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