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Guideline Reviews | Read Customer Reviews of guideline.com

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IT & Communication
Guideline

IT & Communication

GuidelineReviews of guideline.com

San Mateo

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3.4

Average

371 reviews

Guideline3.4

Reviews371 About Contact

About Guideline

Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.

Guideline (guideline.com) has 371 customer reviews on Consumer Courier, with an average rating of 3.4 out of 5.

Also known as: guideline.com
Website: guideline.com
Category: IT & Communication
Location: San Mateo
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 10% of reviews.
Most recent review: June 2026.

How we calculate scores

Rating breakdown

5 star55%
4 star4%
3 star4%
2 star5%
1 star33%

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guideline.com
San Mateo

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Guideline reviews

Showing 13 reviews with 4 stars · Clear filters

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Brian
Posted Mar 26, 2026
It’s good
It’s good, guideline takes to long to disbursement hardship funds. People are nice and honest.
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customer
Posted Jun 12, 2024
Good, but needs better reporting
Transparency and comprehensive investment information could be better. The reporting is lacking. For instance, getting a report breaking down mutual fund assets in Roth and Traditional IRA is not available. They need a few more comprehensive reports and better tracking. A ledger type report would also be welcome. The fund choices are very good and managing investment allocation is good, but Paychex was better.
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Jeff
Posted Nov 4, 2022
All of my experiences have been good
All of my experiences have been good. The only thing could suggest is possibly making the website a little easier to navigate.
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Customer X.
Posted Oct 17, 2022
Guideline is easy to manage, but limited
Guideline is easy to use and manage. I definitely want more control over my portfolio stock options though. Besides that, great tool.
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customer
Posted Oct 6, 2022
Fine experience
Fine experience. Nothing exciting, just standard, setting up a 401K.
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customer
Posted Aug 4, 2022
It was cool to receive 401K benefits as…
It was cool to receive 401K benefits as a new hire. I didn’t think many clients did that anymore.
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customer
Posted Aug 4, 2022
Why no mobile app?!
Why no mobile app?!
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customer
Posted Aug 4, 2022
Super easy and helpful!
Super easy to access and use. Provides clear communication and a great way to track where my paycheck money is going. Super helpful for setting up my 401k for the first time.
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