Gym SourceReviews of gymsource.com

I purchased a $4,000+ Bodycraft U1000 Upright Bike from Gym Source, located on Railroad Avenue in Greenwich, CT. The purchase experience was wonderful, and then the bike was delivered. Within hours of delivery, I noticed the base of the bike was terribly scratched. I immediately contacted the sales representative, who then contacted his logistics team and then supervisor. His reply was, "Are the base scratches on the metal or top plastic portion? If on the plastic, I see my floor model has similar swirl-like scratches on it too. This might be from putting your sneaker on it while getting off / on. Instead of shiny plastic they should have a matte finish or metal steel." Really?! Accusing me of causing the damage? Who does that?! Net, net, they did absolutely nothing to repair the bike! Pass the word, I know I will. Signed a VERY unhappy customer.

I bought $10000 worth of Eqipment two years ago from Gym Source in large part due to their promise to service Eqipment. There is no service in florida apparently. Buy from another company.

Ordinato un'attrezzatura da palestra il 26 gennaio, mi stanno prendendo in giro dicendo che è fermo alla dogana ma lo stanno per sbloccare (da fine marzo). Sconsigliatissimo, onestamente non so neanche se mi arriverà prima o poi il rack che ho ordinato (pagato 590 euro)

Commercial dept Bill Hintzen Liar arrogant and incompetent. My machine is over 3 months late and nothing but excuses

Ordered dumbbells in late December with an original due date of early January. Not only did the dumbbells not arrive but they also didn’t communicate they would be delayed. The delivery date kept getting pushed back 1 month for several months until the end of April when they then told me it’d be May or June. Terrible experience, terrible customer service.

so far one of the worse customer base companies Ive dealt with, Id recommend dealing with another gym equipment company, several to choose from, id just stay away from them, some equipment I suspect was used and other weights and pieces have never been delivered as promised. customer service ghosts you and the "call you back" never happens.

I placed my order on Jan 6, 2021 and I have still not received my order. It is going on 7 weeks and the website says 3-5 weeks. I have sent numerous emails and not one reply back. I also called the phone # just to a leave a voicemail and again no reply back. Today when I went to their site - it was unavailable. Now I am really worrried??? If there is a delay just let me know when I can expect it. For those of you that ordered and the shipping was delayed - did you ever get your items or are you still waiting like I am?

THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY ENTIRE LIFE!! THEY WILL NOT HONOR PREVIOUSLY AGREED CONTRACTS AND WARRANTIES! RUDE EMPLOYEES THAT DONT CARE A THING ABOUT THEIR CLIENTELE OR BACKING THEIR PRODUCT. BUYER BEWARE!!!