Harbor Freight ToolsReviews of harborfreight.com

Brought a tool back because it stopped working . I brought it back within 2 hours . They charged me a restocking fee on a defective tool. Also brought back a spade bit that was the wrong size did not use and was charged a restocking fee. Overall cheap tools !

Sure. I went in for a highlift jack, around indy they call it a farm jack or tractor jack same thing to me. Staff was quick and short. Got me in and out. That's what I needed. The tool was a little pricey from the ones I've bought in the past , time is a fickle beast. They allowed me to go and get my truck so I could pull up to the door while a sales associate tossed the jack in the back like a well orchestrated late night pick up of the goods. And down the street I went...taillights.

I purchased a GREENWOOD 12V, 15 Gallon Spot Sprayer for my husband over winter as a Christmas gift for spring use. The pump does not work on this sprayer right out of the box. We have a small ranch is SW Montana and didn't try the sprayer until April. Harbor freights warranty is for 90 days so we are SOL for this POS sprayer. They said we should have purchased the extended warranty. Do not purchase from Harbor Freight unless you plan to take it out of the box immediately.

They claim to bring best place to work best place to shop LaGrange ga store is anything but that from employee drama dragged out in public and unethical treatment of customers by berating them .

I was charged a "restocking fee" so I did not buy the approximately $160.00 item that I had been planning to buy. I bought the product and then returned it the next day because it did not perform as advertised.

Conway Arkansas Skyline location is not recommended.

I went to harbor freight April 12, 2026 located in Hays Kansas at 2918 Vine St suite 140. My son and I had taken a tool in, in hopes of having it replaced. It was a warrior step drill bit. The sales manager told us that because it was a free gift during a sale on 3/22/26 that it had no value and store policy did not permit an exchange(not exact wording). We explained that it was the first time using the drill bit and it was being used to pre drill roofing metal. I explained that once the bit pierced the metal the end of the bit literally shattered sending shrapnel flying causing damage to our qounset hut leaving a hole in it. I told him that you can clearly see that it was from defective materials. He looked at the broken tool and said hmm ive never seen that before. He basically said it didn't matter. He asked questions as though he did not believe what we were telling him. I asked for the stores legal information as it had caused damage when it shattered. He said that there was an incident report form that we could fill out. It took him several minutes to return to the register with the form. It was long enough my son and I had contemplated just leaving. When he returned to the register he asked a couple of questions and I inquired if the form could be brought home and returned or had to be filled out right then. "He" stated that he had to fill the form out. I told him that I had ice cream in my truck and I would have to do it later. I then asked how long I have to fill out the form. The form is 5 pages front and back so ten pages total. "He" said the sooner the better. He made the statement that "people use and abuse items and bring them back hoping to get new ones". Now whether he meant to insinuate that was what happened in our case or not my son and I took it as him of accusing us of doing that very practice. To sum this long story up I have a damaged out building(a steel building with a hole in it, a shattered drill bit that you can clearly see issues with the materials used to make it. The edge of the break was not sheered or torn but shattered. The metal was/is rusted and textured like sand paper. While the drill bit it's self didn't have a lifetime warranty many of the tools I have bought over the years have had one. When using this store I have found that a lifetime warranty no questions asked policy means being accused of intentionally damaging tools or even having to argue that a tool has a lifetime warranty when the package clearly states that it does. This is not the first time I've had issues with this store but it will most certainly be the last.

To start with I have bought good amount of items from this store in Cary in the past. Yesterday I was asking for help locating a product that was not on display and tag was covered up. I asked the associate if they had what I was looking for. I ended up having to tell him several times. He yelled at me what are you looking for, before finally locating the tag. Short guy with glasses. After he brought out I noticed have to buy the charger and battery so would be like 265 dollars so I decided not to get after all. I walked off because of his crap attitude. Looked around a bit then asked a different associate about another product not displayed. He took me to the end cap were was just some cards hanging. He had an attitude. I just left the store did not buy a thing. I know what I need and can order online get it shipped. The other item craftsman is less expensive. Will not go back to that store.