HarbortouchReviews of harbortouch.com

We switched form another POS processor to Harbortouch.. The products and services are excellent. Very satisfied and happy that we made the switch.

Unbeatable Service !!!!

We save ample time training our employees because the system is so user-friendly, which has been extremely beneficial. We are able to focus more on assisting our customers, which has in turn boosted business!

Harbortouch did everything to ensure that we chose the best solution for our business. I have had such a positive experience so far and look forward to continuing to work with them.

These guys saved me a ton of money at my Bar, I owed you a review a long time coming. Thanks guys.

EVERYTHING WORKING GOOD

Great customer service they go above and beyond. They stay with you until your problem is resolved.

There was hardly a day that didn't go by that the system didn't go down. We had a three day period were we couldn't batch our credit cards. I called Harbor Touch and they had to manually input each of our credit transactions, and while doing so they managed to mess each one up. We had three days worth of customers miss charged. They weren't just miss charged by a few cents, it was in some cases hundreds of dollars. So you can imagine the phone calls we were getting. We were accused of having dishonest staff. When I explained to each and every customer complaint that it was in fact our credit card processing company that had miss keyed the information they were shocked that it could even happen, as were we. It took weeks to rectify this situation. They had to go back and issue a credit to each person that was incorrectly charged , then run the card for the correct amount. People were freaking out because it was showing that our company was charging there card agin after it was already mischarged weeks ago. It was an absolute nightmare. In some cases we never even got paid because people cancelled their cards. Then after all that it froze again. This time we decided to not even call because we didn't want to take a chance of it happening again. It was just a few tickets so we just took it as a loss. Needless to say we have removed Harbor Touch from both of our locations. However we are still paying out the contracts. I guess it's worth it just to not have the daily headache of using this P.O.S.!!!