Janice F.
Posted
I haven't used Headway recently since I'm busy…
Although I haven't used Headway recently, I know you are there.

Great
2,418 reviews
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Janice F.
Posted
Although I haven't used Headway recently, I know you are there.
Cait
Posted
Headway takes care of insurance billing, and that part is great! I love the reminders to clients for appointments and the ease of scheduling clients myself. The calendar isn't ideal, and the headway templates aren't as user friendly as they could be.
Response from Headway· May 28, 2024
Appreciate the feedback! We're always working on improving and thank you for the insights.
Samantha E.
Posted
Headway is always responsive to any questions I have. I receive quality referrals and their platform is easy to maneuver.
Response from Headway· May 28, 2024
So glad to hear it and thank you for being here!
customer
Posted
efficient help and transparent explanations
customer
Posted
Overall Headway is easy to use and I get a fair number of referrals. Headway needs to be an advocate for higher pay fro therapists. The rates we get are mostly quite low. $124 is the highest rate and that should be across the board - what a provider gets paid for each and every session (53 minutes).
Response from Headway· May 28, 2024
Thank you for the feedback! We're always working with carriers to try and provide the highest rates possible for providers and will continue that effort. Appreciate you being a part of Headway.
Rob M. Fierstein, LCSW, P.
Posted
Onboarding quick and seamless Better contract rates Referrals within HW Admin/Claims management Dependable timeframes for payment
Response from Headway· May 28, 2024
Thanks for the review and feedback! Glad to have you onboard.
J D.
Posted
I am a solo practitioner who takes insurance. Headway has saved me so much time billing insurance and collecting copayments.
Response from Headway· May 28, 2024
We appreciate you being a part of Headway and thank you for the feedback!
Lizbeth
Posted
Headway is allowing me to start my private practice and I am extremely grateful for the support. I have been very satisfied with the responsiveness of the team. I email a question or an issue and the turnaround is always timely. My hope is that Headway will be able to use its leverage to increase the reimbursement from insurance companies. I won’t be able to continue accepting insurance for too much longer if I have to maintain the volume I have now to meet my financial needs. I know the purpose of founding the company is to make quality professional clinical services affordable and accessible to a wide variety of clients. But without adequate reimbursement it will be hard to sustain that dream I think. I am happy to be a part of it for now at least and respect and appreciate the vision.
Response from Headway· May 28, 2024
Thank you for the feedback! We're always working on improving rates for our providers whenever we're able. Appreciate you being a part of Headway and looking foward to continuing on togethere!