HeadwayReviews of headway.co

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4.0

Great

2,418 reviews

Headway4.0

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About Headway

Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.

Headway (headway.co) has 2,418 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.

Also known as: headway.co
Website: headway.co
Category: Mental Health
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 63% of reviews.
Most recent review: October 2026.

How we calculate scores

Headway reviews

2,418 approved reviews, newest moderated first

Brian Van B.
Posted Sep 5, 2026
Thanks
Thanks! Very helpful
Response from Headway· Sep 5, 2026
Thank you! Glad we could help. – Adam
Vanessa G.
Posted Sep 5, 2026
A good experience.
When I experienced a sudden trauma, I knew I needed help. Headway was an option i I was new to, and my insurance plan worked with. It is convenient, the website is pretty easy to navigate and it’s virtual which really works for me. My therapist is a good match for me and has been helping me greatly.
Response from Headway· Sep 5, 2026
Hi Vanessa, Thank you for sharing this. We're glad Headway was there when you needed it most, and that the platform, insurance coverage, and therapist match have all come together for you. That means a great deal to us. – Adam
Debra B.
Posted Sep 4, 2026
In the last two weeks
In the last two weeks, I sent two messages asking for assistance. I've yet to read a responding email.
Response from Headway· Sep 5, 2026
Hi Debra, We're sorry to hear your messages haven't been followed up on — that's not acceptable, and we want to make sure you get the help you need. Please reach out here and we'll make sure someone responds directly: https://care.headway.co/contact – Adam
Eloisa
Posted Sep 4, 2026
They said they would do something and…
They said they would do something and then they did it fairly quickly. Always appreciated!
Response from Headway· Sep 5, 2026
Hi Eloisa, Thank you! Following through quickly — that's the standard we hold ourselves to. Always glad to hear it landed. – Adam
Mei S.
Posted Sep 4, 2026
Millie is very helpful
Millie is very helpful. I appreciate Headway that I can focus on clinical part of my practice.
Response from Headway· Sep 5, 2026
Hi Mei, Thank you! We'll make sure Millie sees this — and "focus on clinical part of my practice" is exactly what we're here for. – Adam
Sheila L.
Posted Sep 4, 2026
Worst platform to use for therapy
I have been overcharged over $700 from headway. They do not estimate insurance properly and will not refund my money even though their estimates are wildly incorrect. I’m not sure how this is legal but I will be finding out. They fixed the problem for one person in my immediate family but will not fix it for my account and we’re on the exact same insurance. I will never use a producer through them again in the future. They are quick to take my money and slow to refund it. I spoke to a person on the phone finally and all he said was he understood my frustration. No actual solution. I would give zero stars but it’s not an option.
Response from Headway· Sep 5, 2026
Hi Sheila, We're sorry to hear this — significant unexpected charges and a support call that left you without resolution are both things we take seriously. That's not the experience we want for anyone. Please reach out to our support team directly so we can review your situation and work toward a proper resolution: https://care.headway.co/contact – Headway Support
Joseph B.
Posted Sep 4, 2026
Easy and accessible
Easy and accessible
Response from Headway· Sep 5, 2026
Hi Joseph, Thank you! Easy and accessible — that's what we're going for. – Adam
Dee S.
Posted Sep 4, 2026
It is very convenient
It is very convenient. Has been a great help for my granddaughter.
Response from Headway· Sep 5, 2026
Hi Dee, Thank you for sharing this! We're glad Headway has been a helpful and convenient resource. – Adam

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Thanks

A good experience.

In the last two weeks

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About Headway

About these reviews

More in Mental Health

Emotionalsupportanimal

The Trichotillomania Relief Specialists™

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Headway reviews

Thanks

A good experience.

In the last two weeks

They said they would do something and…

Millie is very helpful

Worst platform to use for therapy

Easy and accessible

It is very convenient