Great
2,418 reviews
HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Anne-Paige Motley, L.
Posted
As a therapist, I find Headway to be very easy to navigate, service is outstanding and the pay is fair.
Response from Headway· Aug 1, 2026
Hi Anne-Paige, Thank you for this! Easy to navigate, outstanding service, and fair pay — we're glad all three have been landing well for your practice. – Adam
Divya S.
Posted
Excellent platform for Clinician's!
Response from Headway· Aug 1, 2026
Hi Divya, Thank you! We're glad the platform has been an excellent fit for your practice. – Adam
Remedios
Posted
Rapid response was provided by Headway's customer care team. There was also a follow-up that proceeded after, which made this experience even better.
Response from Headway· Aug 1, 2026
Hi Remedios, Thank you for sharing this! We're glad our team could respond quickly and follow up thoroughly — that kind of care is what we aim for every time. – Adam
Maria F.
Posted
My issue was resolved quickly, which meant I got to meet my client’s needs quickly and that helped with building my rapport with them. Thank you so much.
Response from Headway· Aug 1, 2026
Hi Maria, Thank you so much for sharing this! We love hearing that a fast resolution made a real difference for you and the people you serve. We'll pass this along to the team. – Adam
Pat Q.
Posted
Headway's help with connecting me with insurers and verifying prospective clients is invaluable. Their website offers many advantages to therapists, comprehensive note forms, assessments, and an interactive calendar.
Response from Headway· Aug 1, 2026
Hi Pat, Thank you for this! It means a lot to hear that the insurer connections and verification have been invaluable for your practice. We're glad the note forms, assessments, and calendar have been working well too. – Adam
Darci B.
Posted
The help team at Headway was super quick and efficient with providing assistance when I had troubles logging into my account due to difficulty with 2FA. The individual who reached out with support provided me with various options and allowed me to access my account within minutes.
Response from Headway· Aug 1, 2026
Hi Darci, Thank you for sharing this! We're really glad we could get you back into your account so quickly. We'll make sure the support team hears this. – Adam
Jennifer S.
Posted
More referrals would improve my score
Response from Headway· Aug 1, 2026
Hi Jennifer, Thank you for sharing this. We understand how important referral volume is for building a full caseload, and we hear you. Referral availability can vary based on location, insurance, and client demand — we'll make sure this feedback reaches the right team. – Adam
Nancy Irwin, P.
Posted
My 1.5 yrs experience as a clinician here has been mostly great. It is difficult however to get some answers as there is no human to speak to. And getting medical records to requesting insurance providers is cumbersome.
Response from Headway· Aug 1, 2026
Hi Nancy, Thank you for sharing this — 1.5 years of mostly great experience means a lot to us. We hear you on wanting easier access to a real person and a smoother process for medical records. Both are important and we'll make sure this feedback gets to the right team. – Adam
