Hello AlphaReviews of helloalpha.com

>ten letters

The service was super fast and convenient!

I was able to get matched to a Dr. fairly quickly and she wrote a prescription but then nothing. It stayed in processing for 1 week. I messaged support multiple times and no response. They keep saying messages are at high volume but that is BS and terrible customer service. It says a 24hour turn around time but that is not true. You can't get a live person on the phone. I called my insurance to see if they had any info and gave the Dr. the insurance info but they never followed up. Waste of $30.00 and and I should be reimbursed since they never followed through. In response to the reply - why would I go message you in the system when I haven’t received a response from all my previous messages sent?

My experience was quick and easy, no issues.

Thus far the experience has not been good: my order has been "processing" for days and still has not shipped although my insurance has been processed. No response to message via portal. *will update rating if resolved

Overall experience is great however shipping medications with signature required is terrible for people who actually work. Took 3 days to get it from UPS, risking it still being safe to use. Last shipment was not sent that way and I wasn't notified this shipment would be that way either.

Very happy with Alpha Medical. Quick reply to questions and timely prescriptions.

I haven’t received my tracking number for my shipment nor haven’t received any response from my email I have sent. Want my money back!!! Would never use Alpha Medical again