customer
Posted
Not helpful
I received an email instructing me to start tracking my food, but it provided no guidance or direction. When I followed up for more information, the response was still vague, only reiterating to track my food without making any changes. For someone eager to begin their weight loss journey, spending 30 days just recording food intake without any further advice or action plan feels unproductive and like a waste of money.
Response from Hello Alpha· Sep 4, 2024
Hi, Thank you for bringing this to our attention. For questions and concerns about your care, please send a message to your provider on our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that your provider will answer your questions. Thank you for your patience and understanding.