Hello AlphaReviews of helloalpha.com

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4.4

Great

6,611 reviews

Hello Alpha4.4

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About Hello Alpha

Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.

Hello Alpha (helloalpha.com) has 6,611 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.

Also known as: helloalpha.com
Website: helloalpha.com
Category: Clinics
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 38% of reviews.
Most recent review: October 2026.

How we calculate scores

Hello Alpha reviews

6,611 approved reviews, newest moderated first

Amanda W.
Posted Aug 9, 2024
Great service
I’ve been using helloalpha for almost a year now. The nurses are extremely knowledgeable, helpful, fast and efficient. I can literally have medication sent to a pharmacy within an hour of submitting a request without having to worry about making a doctors appointment, going in and waiting. I use helloalpha as my primary care provider and it’s been a great experience. I recommend them to all my friends.
Response from Hello Alpha· Aug 12, 2024
Hi Amanda! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
MGF
Posted Aug 6, 2024
Issue with provider that did not want…
Issue with provider that did not want to prescribe correct dose.
Response from Hello Alpha· Aug 7, 2024
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
Susan
Posted Aug 6, 2024
I am certain it is in their fine print…
I am certain it is in their fine print that you read when signing up for this service, but when you aren't feeling well and want resolution, you will agree without reading. I signed up, charged $29 (not a large fee, I understand) asked initial questions and told they cannot proceed with setting online appt as I would need to see an in person Dr. As I only was asked a handful of introductory form questions and didn't use service, I asked if my fee would be refunded. It will not. Very frustrating. Not using again. Felt very impersonal to be denied through a handful of form questions and the company collects money.
Response from Hello Alpha· Aug 7, 2024
Hi Susan! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
customer
Posted Aug 4, 2024
Great company
Great company. The website can be improved.
Response from Hello Alpha· Aug 7, 2024
Hello! Thank you so much for the time you took to share your experience! We appreciate your thoughts on where we can do better. We take this feedback seriously as we work to improve our service. Thank you for choosing Alpha and letting us support you in your health journey!
customer
Posted Aug 3, 2024
They are always there
They are always there, like clock work consistent. I am a very busy business woman, leaving an hour or two to go to the Dr, whom I also do not know is an inconvenience. I do not have to see my PA to know she is there. I love that! Good luck on your journey!
Response from Hello Alpha· Aug 7, 2024
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Matt L.
Posted Aug 2, 2024
My care provider is awesome!
My care provider is awesome!
Response from Hello Alpha· Aug 7, 2024
Hi Matt! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Samantha M.
Posted Aug 1, 2024
Hidden charges
They make it seem like you're going to be paying $30 for their services. You have to go through a 20 minute questionnaire about mental health after paying the initial 30 dollars, and then to continue they surprise you with an extra 30 dollar charge, with the understanding that you just wasted a bunch of time if you don't pay the additional $30. So it ends up being 60 dollars. I was just trying to find an online service that would refill my prescription, and they don't fill it so it was a waste of time and money that I don't have to spare. They refused to give me a refund. However, they did respond speedily and had pretty good customer service, that's why I have two stars instead of one. I already contacted customer service and they said I can't get a refund.
Response from Hello Alpha· Aug 7, 2024
Hi Samantha! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
customerK
Posted Jul 31, 2024
I found the website very difficult to…
I found the website very difficult to navigate this time. I had several misdirections
Response from Hello Alpha· Aug 1, 2024
Hello! Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.

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