KM
Posted
STAY AWAY
I needed a simple prior auth sent and have been going back and forth with Alpha support for over a month! They sent the prior authorization over 2 different times with incorrect information. The only way to communicate with them is through their messaging system and they take 3 days to respond, more often than not it is an automated response that does not address the message you sent. I asked for a copy of the information they sent or a copy of the prior auth they sent and they say “they don’t keep that as part of my records” HOW CAN THAT BE? HIPAA states that all PHI used to determine my care should be part of my medical records and I should have access to it! I would stay away from this company! Edit: As per Alpha’s response I have reached out again via their messenger service and yet again it has been over 8 days with no response! I stick by my post!! I would not recommend this place to ANYONE!!
Response from Hello Alpha· Jan 8, 2024
Hi KM, Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.