Great
6,611 reviews
Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
Catherine
Posted
I have to say this company is really amazing.
Response from Hello Alpha· Jan 2, 2024
Hi Catherine! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
New customer in F.
Posted
I never heard back from the doctor nor did my prescription get called in. I’m extremely unhappy and concerned.
Response from Hello Alpha· Jan 2, 2024
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
Donna
Posted
Being an online entity, I wasn’t sure about turnaround time but it turned out to be timely. Way better than waiting weeks for an in office visit.
Response from Hello Alpha· Jan 2, 2024
Hi Donna! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
Posted
Easy to use, very quick response.
Response from Hello Alpha· Dec 29, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
Posted
All the prices went up even the membership
Response from Hello Alpha· Dec 29, 2023
Hello! Thank you for sharing this information. Your feedback helps us improve our service. We understand that price increases can be frustrating. These changes help us better serve each patient by offering more resources and benefits. If you would like to make changes to your membership or have questions for our team, please send a message in your support thread via our secure patient portal. Thank you!
customer
Posted
Very helpful and caring.
Response from Hello Alpha· Dec 27, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
customer
Posted
Scam. Zero customer support.
Response from Hello Alpha· Dec 27, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
Eric S.
Posted
My experience with the provider was very positive! My provider responded within hours of my messages, and showed care and compassion.
Response from Hello Alpha· Dec 27, 2023
Hi Eric! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
