David M.
Posted
I signed up for a mental health…
I signed up for a mental health screening, not primary care, and a chatbot told me I needed to lose weight, requested waist measurements, asked if I ever induce vomiting because I ate too much. It then tried to sell me a blood glucose testing kit. The whole thing just felt like "ha ha, you're fat" couched in faux-medical terms. I've never had a real doctor tell me I'm overweight, had high blood sugar, or anything indicating that my weight was a problem. I've also never had my weight put in the spotlight during a psychiatry appointment. I hate to think of all the people with eating disorders reaching out to this service because they have nothing else, only to be told they should lose weight first. The worst part is that they especially target women. If a robot that calls people fat over the internet is an expert in women, I guess the bar for that is pretty low.
Response from Hello Alpha· Nov 8, 2023
Hi David! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.