customer
Posted
I’m disappointed in the service that I…
I’m disappointed in the service that I have received. I have not received much help and feel like I was left out to dry after signing up. Weeks after I started with Alpha and no medication nor response from my doctor.
Response from Hello Alpha· Jul 17, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.