HOLTReviews of helloholt.com

During our 28-night stay in San Miguel Allende, the property suffered from persistent, compounding failures of essential utilities and major appliances that failed to meet baseline livability standards. The water heater failed completely, leaving us without hot water for days, and the replacement unit only provided hot water for six minutes before running cold. The bedroom air conditioning unit routinely blew hot air and shut off completely after 1:00 AM, making the room too hot to sleep in, while the microwave functioned only intermittently throughout the month. The drinking water pump broke, leaving our primary potable water supply non-functional for three days. We reported all these things and while host responded most of the times, the solutions provided did not fix the problems. Laundry was another major issue, as the dryer completely failed to dry clothes across multiple cycles. The host attempted to provide an outdoor drying rack, but the gated community's management banned its use, forcing us to rely on an outside laundry service that left us without clothing for several days due to delayed and inconsistent turnarounds. Despite frequent visits from a maintenance technician who eventually admitted the appliances were unrepairable and required full replacement, the host failed to resolve these issues during our stay, leaving us to manage a highly deficient property while caring for three small children. We tried to work with the property management company to figure out a fair solution, but they failed to acknowledge that their property was deficient or offer any kind of compensation, so we were forced to work with booking.com to resolve. This is one of the most expensive properties with its specs in the area and it's marketed as a luxury stay but it is the worst stay we've had after being in many properties in Mexico. Right now we are in the same city at a property that costs half of this one and it is much more comfortable and all appliances work great. Don't book with Holt.

I'm very impressed. I have had so many issues as a tenant but lately they are going above and beyond and taking care of the tenant needs. Manillo and Stuart have been awesome in taking care of maintenance needs. I'm blown away but appreciate it guys!.

Nothing but threats and a confrontational manner when dealing with Louise Holt. Would not recommend for personal or corporate travel if that’s the way she behaves.

I will not be using this vacation rental service again. The quality of the accommodation, combined with their exceptionally poor customer service and lack of hospitality, falls far below acceptable standards. I have never encountered such unprofessional behavior, particularly during my phone conversation with the owner of the business who is very rude, entitled, no costumer care at all, and also treating other people bad which was extremely disappointing. Based on this experience, I cannot recommend this service to others.

The existing reviews already suggest a concerning pattern in how this company treats its customers, and my experience has unfortunately confirmed those concerns. I spent several hours attempting to resolve my issue with a manager, only to have the call abruptly terminated without resolution. I was subsequently directed to the FOUNDER OF HOLT ( which I think it's very easy to Google him) whose conduct was deeply disappointing. His demeanor was dismissive, unprofessional, and indicative of a lack of respect for customers. This experience has entirely eroded my confidence in the company. I would strongly advise others to reconsider before engaging with their services.

The Villa in Oaxaca is an easy flat 30 min walk to the center of town and local features of a close and excellent large grocery , a quiet neighborhood that facilitates sleeping at night and some real local neighborhood delights like Sabor Antigua Restaurant were a nice balance between downtown gentrification and a more authentic local Mexican experience. The physical plant is lovely and well represented in the online representations. Holt support is excellent ( truly 5 star ) , they are responsible & helpful and the cleaning and welcome staff are terrific. It would be hard to imagine a nicer or more cost effective way to have a large group experience the joys of Oaxaca.

Great stay and support at the Holt! They went out of the way to deliver extra espresso pods to us for the Nespresso coffee machine and our request for a late check out. The bed is large and comfortable. Malt Bunny is a cute and well stocked beer bar with quality foods downstairs and best of all, in busy and loud San Miguel, it sits on a quiet and charming street. Highly recommended!

This is one of the best places we stayed at. The staffs were amazing and accommodating! Joaquin and Eduardo, thanks so much for making our stay so wonderful! We are grateful!