HemperReviews of hemper.co

It’s was a satisfying outcome. It was very professional. I thank the company as a happy customer.

They sent me an email that my points were about to expire. I had over 2k points. Went to log in to use my points or buy something so they didn't expire...too late. And was told there was nothing they could do about it because they had no control over the points system. So, they will be quick to take money from you, but spend more, or you lose all your accumulated points.

Sandi gave me a very clear and efficient response. I was trying to cancel my package but was unable to as it had already been shipped, they made that very clear and now that I have the package I am very happy with my order!

Even if you cancel your Hemper subscription box they'll resubscribe you without your knowledge.

Sandi was very helpful, my item became out of stock and i was able to choose another similar in price. Also, I was given information about when the item would come back into stock. Very helpful and polite.

Sandi is always helpful and informative, easily the best customer service I’ve ever interacted with. Love these guys, never had any issues.

Honestly felt as if I had to prompt work to be done, I had to email them to find out the address they had was not working. I should have been made aware of that issue INSTANTLY. After providing the correct address, I did not get notification of any change in the status of my order until, yet again, I emailed Sandi. Funny enough, first thing in the morning the next day I get a notification, and later in the afternoon I got an email from her saying the situation was resolved. I’m not even upset that it’s only coming a whole week late because of this, I am irked that I had to be so proactive for a job that’s not mine.

Sandi, the agent who helped me, was very considerate and informative about my inquiry. She resolved my issue via email with ease. I did not expect such prompt and kind service. Hemper company and Sandi went above and beyond I have and will continue to recommend Hemper as a reputable, quality, and awesome source for goodies.