Great
265 reviews
HNRY LogisticsOffering shippers a single-access network that will deliver what you need, where you need it, when you need it. Learn more about our freight logistics company.
HNRY Logistics (hnrylogistics.com) has 265 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
Showing 14 reviews with 2 stars · Clear filters
ELKHART PRODUCTS C.
Posted
TRUCK WAS LATE FOR APPOINTMENT TO PICK UP
Response from HNRY Logistics· Jan 29, 2020
I am so sorry to hear our driver was late for an appointment. Let me research what happened and get back with you.
MCCLARIN P.
Posted
Not your best showing this time.
Response from HNRY Logistics· Aug 12, 2019
I am so sorry to hear you experience was less that desired. I will reach out direct to you to see what we can do to improve and resolve any issues.
Terrye P.
Posted
They left my very large package on the front patio in full view of my very busy street After they told me they would be putting it on the side yard hidden from view. Unacceptable!!!
Response from HNRY Logistics· Aug 5, 2019
Thank you for your feedback. I was able to find your residential delivery shipment. Unfortunately the payer requested outside-no signature service which is always the first dry spot on the property and never through a gate. There are other options you can request from the payer at time of set up that may more suit your needs.
GADSDEN G.
Posted
Well I booked a load with you and the morning that is was to be picked up I get a call asking for info about the load which I knew was trouble. Then I get a call saying the driver would be late up to two hours so it cost me money because I had to have the rigging guys waiting around then you called back to say that the load would not be picked up until the next day so this was not a good experience
Response from HNRY Logistics· Jul 23, 2019
I am so sorry to hear about your experience! Let me look into what happened and I will be in touch.
T S M.
Posted
YRC is a great company, HNRY - not so much - very disappointed Quote done at 4pm and booked at 430 but - no availability - something you should mention before you quoted we agreed that it could be picked up a day later as long as they were there by 8am at the marshaling field the next day the bol was incorrect and when I asked for a revision - they send the original -incorrect one. I could not track until it was delivered when I was able to track it - info was useless - no signatures no delivery time we paid to have it on site at 8am was it?
Response from HNRY Logistics· Jul 16, 2019
I am so sorry to hear about your experience. This is not how HNRY does business! Let me find out what happened and I will reach out to you direct.
NIPPON D.
Posted
Acceptable return time on quote and availability inquiry, prompt pick up and delivery, little to no response to status requests while enroute and POD info requests. The service was there, but control of communication was not.
Response from HNRY Logistics· Jun 26, 2019
Greg-I am so sorry to hear our communication was less than excellent. We appreciate the feedback so we we can improve. Let me see where the gap was and reach out to you direct.
COEUR I.
Posted
they did not get the day I needed & was next day - which I needed this urgently. plus I had like 4 different people & places calling with different answers
Response from HNRY Logistics· Jun 19, 2019
Tina-meeting your service needs is our highest priority and communication is a part of that. I will reach out to you directly and investigate what happened.
TECHNOFORM BAUTEC NORTH AMERICA I.
Posted
Pricing is high on truckloads.
Response from HNRY Logistics· Jun 19, 2019
Thanks for the feedback. We will be reaching out direct to discuss your needs.
