Hobby ZoneReviews of hobbyzone.com

I received the product in good condition and on time. However, it was not what my gift recipient wanted because it was more for a child (not a quality RC item) and emailed them to find out how to return it. They replied quickly and asked me to send a video of the product and they would decide whether or not I could be refunded. That is a terrible policy and after 2 weeks, I still have not heard back from them. I guess I am stuck with the product. I will not be buying anything from them again.

I ordered an Arrow Prodigy on line from Hobby Zone. I been buying rc planes for 20 years. 10 this year. After placing order with Hobby Zone on line and reviewing my credit card statement, which I do daily, I noticed I was billed for (3) planes. I immediately tried to call Hobby Zone, which is useless. I then sent an email to Hobby Zone to see why I would order 3 of the same planes. Haven’t heard or received any info from hobby zone. Love products but will not deal with Hobby Zone again. Will go to competitor. Going to bank to discuss my options against hobby zone including possible fraud or mistake on my part. Ridiculous not being able to contact Hobby zone. I advise people to use other companies for rc planes & parts or realize you will receive no customer service. Company has become to big.

Was sent wrong product, their mistake, returned it in unopened package and purchased right one. Tried 4 times to get credit and was told each time that they would call me back but never did.