Home Warranty Inc.Reviews of homewarrantyinc.com

Still waiting for reimbursement of a plumbing issue which cost me over 400.00. If and when I get the reimbursement it is capped at $300.00. My rep Juan Resendez has been helpful however it appears to take a lot of time and I’m constantly sending paid invoices to the company

We were told that we had to find our own repairman, our dishwasher cost too much to repair so they said they would replace it. Due to us using our own repairman per their recommendations, they only reimbursed a small portion of the cost.

Hold time while contractor was at my house was way longer than normal (almost 15 minutes). Only recieved $50 refund toward capacitor part for my AC when vendor charged $240 and Google search said part cost was $200 to $250. I asked twice via email why I was only getting $50 refund for the part and never got a response. Also didn't get a notification my reimbursement was processed and check was in the mail after I submitted my paid invoice via email. I had to call and wait on hold again days later to get that confirmation. If Home Warranty is not going to cover market cost of parts then I will likely drop their service.

Customer service was slow to answer and process claim. Did not cover much of the final bill.

Better information on how to file a claim and better communication between client and representative

I am not trying to label blame, but the communication led to our misunderstanding of what was included in our coverage. Some sort of summary of contract that outlines the coverage would be very useful.... 15 pages is onerous.

The overall experience was generally positive. The area that drops them to two stars is what they actually cover in terms of costs. They don't have vendors in which they work with in our area (we live in a major metropolitan area) so we had to find our own repair vendor. After having them out, we were quoted a cost of $850 to repair our broken AC unit to band-aid fix it (aka, just get it running again). We called in as we were told to and they talked to the repair person. After all conversations, this warranty group only covered $150 of the $850 repair. Their reasoning why was because they is all the part would cost per their records and for vendors they contract with. Great, then have people you contract with in our area, or be expected to cover more of the costs. At this point, we are looking to drop our coverage. It isn't worth it. When our water heater was draining water onto our basement floor, they wouldn't cover anything cause technically the unit still worked, having an inch wide leak that was trying to flood our basement, didn't make it inoperable.

My experience with this home warranty company was disappointing. The representatives I spoke with were knowledgeable, but they came across as indifferent. Their responses were very matter-of-fact, and I never felt like they genuinely cared about my situation or tried to help. While the warranty plan initially seemed comprehensive, I learned that it primarily covers minor repairs and often does not pay the full cost of major replacements. I think this is something potential customers, especially first-time homebuyers, should be aware of before purchasing a plan. I also had a frustrating experience with the billing department. I had to go back and forth multiple times because they repeatedly claimed that my paid invoice for a new refrigerator was missing my address and other required information, even though it was clearly included on the document. I couldn't help but think that an older customer or someone less comfortable dealing with paperwork might have struggled to prove the information was already there. Based on my experience, I would not recommend this home warranty company, particularly to new homebuyers looking for reliable coverage and customer support. A little bit of compassion can go a long way..