Michelle S.
Posted
Robbery
I recently discovered Hostway was charging me for hosting two of my domains for the last eight years while I moved all my files and email off their servers. They have a record of me contacting them to remove my files and change my hosting away from them back on 2016, but claim I never contacted them to cancel service. The total amount paid was about $3000 which they refuse to refund. I live on a very limited budget being on disability after a serious car accident. This represents a huge part of my income and resources. I have asked for a refund but they have refused. It's robbery. They never even sent me confirmation of my payments all these years so I did not realize the funds were being charged to my credit card which was autopay on a card I thought was defunct from lack of use. All this time I was being charged and my card was being paid without me realizing it. The corporation ought to refund me out of the rightness of the situation.
Response from Hostway· Aug 29, 2024
Hello, Thank you for your detailed review. We’ve reached out to you through TrustPilot but have not yet received a response. We’re eager to assist you further, but we need your contact information to get in touch directly. Please be assured that we carefully monitor our accounts to ensure that clients are billed accurately for the products associated with their account and will not allow a situation like yours to happen. However we are more than happy to further investigate your issue and would be grateful if you could please respond to our request or reach out to us directly. We look forward to resolving this for you.