Patrick H.
Posted
Unauthorized upgrades and hidden fees
Signed up for unmanaged Windows SSD Cloud Server Tier 4 that's $33.99/month but recently discounted for $30.59. The order confirmation page shows $26.09/month after another 10% discount and a Windows fee of $5.00/month. I find the $5 Windows fee on an already more expensive Windows VPS service unsual but $26.09 + $5 = $31.09 is pretty close to the advertised $30.59 so signed up. Received the following order confirmation email showing I will be billed $62.99/month. ============================= Order Number: 3402717988 Product/Service: SSD Cloud Server - SSD Cloud 4 Domain: cvps.hostwindsdns.com Location: Seattle Operating System: Windows Server 2016 Prebuilt Application: None IP Addresses: 1 IP Address DDOS Protected IP Addresses: 0 DDOS Protected IPs C-Class IP Addresses: 0 C-Class IP Addresses First Payment Amount: $62.99 USD Recurring Amount: $62.99 USD Billing Cycle: Monthly Total Due Today: $62.99 USD ============================= Started a chat with customer service and agent Dustin W insists I signed up for their MANAGED Windows SSD Cloud Server Tier 4 that's $62.99 (currently discounted to $47.24) and I choose to waved the discount. And the $5 Windows fee is mandatory even thought I already paid extra to get a Windows VPS. I told him to correct my service and bill as I want to set up the VPS tonight (and agree to pay the extra $5 Windows fee) but Dustin W say he will have to created 2 tickets to correct my service and lower my bill (only after the other ticket is done). I told him I want to cancel the service as 20 minutes in I already have to file 2 tickets and he say he cannot cancel service for me, I have to file a support ticket to cancel for security reason and a follow up to get the correct refund. Yeah, I am done. I am going to get the money back from credit card.