Em B.
Posted
I would give less than a star if I…
I would give less than a star if I could. Although I had a paid subscription Hunter just locked my account because I was using a VPN service when I made the payment and that was a different location from the address on the card. Also my partner was using the account too and apparently that was forbidden. Totally ridiculous as it was already paid for. They just locked my account and it took ages until it was unlocked again. I had to answer an awful lot of questions before they did it. As I said, it was already paid and in use.... I can't recommend Hunter due to the very bad customer service.
Response from Hunter.io· Apr 23, 2021
Hi Em, Samara here from Hunter. Sorry to hear about your experience. We genuinely care about user experience and I'd just love to further explain why you may have had this problem with your account getting blocked. This does happen when using VPN especially when an IP is blacklisted in our system. We take security very seriously so we blocked the access to allow us to investigate. However, changing the IP or removing the VPN would have allowed you to use Hunter normally. I hope I helped to clarify on some of the points above. But if you have any further questions or wish to discuss anything else, you can contact our support team at [email protected]. Thanks again for using Hunter!