Hunter.ioReviews of hunter.io

Response from Hunter.io· Dec 22, 2025

Hi Andrew, Thanks for sharing your feedback. I want to clarify a few points, as some details in your review don’t reflect what happened. Your chat message was handled directly by our support team: António replied personally and then escalated the case to our Head of Customer Success, Giovanni. No AI handled the decision-making or replaced a human in this part of the conversation. On our monthly plans, credits reset each billing period and don’t roll over. Because the subscription stayed active through Q4, the credits available were those included in each monthly cycle (even if they weren’t used), and the plan could have been cancelled at any time to stop future charges. Given that you hadn’t had the chance to use part of the subscription recently, Giovanni offered two goodwill options: a discount on either a monthly renewal or a yearly plan, so you could choose what suited you best. You also requested adding additional credits and a refund for the last two months of the subscription (including a period where credits were used), but a retroactive refund isn’t something we’re able to offer under our terms, which is why we proposed discounts as the best available alternative. Considering that you wanted to have more flexibility for your credits, we indicated our yearly plan (with the additional discount applied) as best solution for your team since credits are valid for 12 months. We take customer experience seriously, and feedback like this is rare for us, especially around goodwill (in this case we offered 2), but we still wanted to respond transparently so others have the full context. If you’d like to continue the conversation directly, we’re still open to it. Laura - Customer Success @ Hunter

Response from Hunter.io· Nov 7, 2025

Hi Anthony, Thanks for sharing your feedback. To clarify, Hunter doesn’t charge for duplicates or unknown results: those occur mostly when an email server doesn’t respond. Unlike many other verification tools, you only use 0.5 credit for emails that are getting verified if you are on a All in one outreach plan or 1 Verification credit if you are on a Data Platform plan (where we use a split credit system: Search and Verification credits). We never charge for emails that you verify and come back with an unknown result. You can also re-verify an email you have already verified at no extra cost during the same monthly period. Most emails found through Hunter are already verified, but you can also verify them again to ensure accuracy. If you’d like us to review your case, feel free to reach out to [email protected], and we’ll be glad to check it for you. Also, paid plans include monthly re-verification at no extra cost to keep your leads always up to date. Laura - Customer Success @ Hunter