Innago Property Management SoftwareReviews of innago.com

So far, Innago has had some hiccups. Some are on my end learning the system. But it's a nightmare trying to reach support, especially when issues are urgent and you have no idea when you will hear back. A rude man called me this morning, and I was in the middle of handling a leak for one of our homes. I asked if I could call right back, his response was that if I did, no idea when I would hear back. I tried asking additional questions, he abruptly said he had to end the call because he was going into a meeting. It would be nice if they could provide at least a 4-hour callback window. Based on my experience so far, I am not a fan of being talked down to and no knowing when they will call back. As of right now I would not to recommend this software to large landlords/property management companies.

I signed up for Innago property management portal this month to manage a few of my properties easier and deciced to test it out with one of my new tenants who was switching properties with me. He submitted his deposit as well as his first month without issue and all was well up until the morning that the funds were suppose to be settled into my account. When trying to login that afternoon before as well as the morning before my account was blocked from access as well as my tenant. Since i've researched online and have seen that this has been done to not a few but several people which is a little fishy to me. I've sent an email over as of 2AM to get the ball rolling on whatever the outcome will be but I want to be proactive and ensure I have customer service due to the amount of funds that are being held. To be clear Innago isn't a bank and I do no have time or need for my or tenants funds to be parked at a place for their use in the meantime. These funds either need to be settled or refunded back to the tenant to use a different platform. The tenant has provided a screenshot of charge taken by INNAGO LLC on April 9th 2026 in the amount of 6,722.00.

why the rent payment system is fine , There website is hard to navigate and just does not make sense . Needs to be revamped .

Innago did finally call me back but won't process payment until Nov 6. I'm glad they called back but one week to process payments is not very good!