Debbie
Posted
Wonderful Customer Service
I worked with Denise Lorence on a Monday afternoon telling her I needed to purchase 250 Memory Sticks with our logo on them and needed them to arrive that Thursday for an important mailing we needed to get out on Friday. Denise made sure I was aware of the timing so she could ensure everything would ship as planned. On Thursday when we were suppose to receive them, Denise called to let me know the plane had mechanical issues and didn't take off as expected and that we wouldn't receive until Friday. She was very sorry this happened and would work on getting a credit for some of the shipping charges. I felt that Denise went well above and beyond what was expected. Even when she made sure I was made aware of the plane issues, I thought wow this isn't something that is normally done. It made me feel good that she still was making sure me the customer was taken care of even after the sale. I would highly recommend IPromo especially with the great customer service that Denise gave me.



