jacuzzibathremodel.comReviews of jacuzzibathremodel.com

I wanted a simple questioned answered and made the mistake of offering my name, phone #. After numerous calls from every Jacuzzi office in Massachusetts, and several texts. Never got my question answered. Instead I'm being pestered by numerous phone calls. For every number I block, another number shows up. I've tried to make it clear through texts and the couple of calls I answered, that they need to stop this, I have no interest in allowing jacuzzi to do any work in my house. Any company that pesters over and over seems like a desperate company.

LESS than 1 Star but not available. I am in the process of having my Bathtub removed and a Walk-In Shower installed. The first company I contacted was Jacuzzi because of their Ad running on TV now, promoting "Free Installation Included” Having the Jacuzzi installation Rep show up, which was IN FACT Zintex who would be doing the actual installation was fine, at first. However soon after I told him I was NOT interested in using their Financing Program the ridiculous High Price of the $18,000.00 quote went up another $5,000.00 for no particular reason. Again, what really got me was the fact the current TV advertising for Jacuzzi was to include "Free Installation". I have NO clue where that “included”. The original quote of $18,000.00 was TWICE the cost of One Other Bath Remodeling Company I had contacted for the EXACT same Bath Conversion. If you REALLY want to "Get Hosed" for a Bath Conversion then by all means use Jacuzzi. Otherwise I STRONGLY recommend using a MORE reputable and FAR MORE honest company

We looked into JBR late last year. Their service was through a 3rd party. The salesperson arrived, showed is their product and quoted a price just shy of $20K. We were given a week to decide on the job at that price. We decided to go with local companies for the products and a local contractor. When I called the salesperson a couple of days later to let them know we weren’t going with JBR, she told me that the company went out of business that day and that she had been let go. She said, that she had many customers who paid cash down payments and were out of luck. This seems to be a pattern based on other reviews. Funny that they don’t mention that in their commercials.

***WARNING**** This company markets themselves as a company that cares about seniors, yet our elderly parents were charged tens of thousands of dollars more than multiple other independent contractors quoted for the same work. Despite repeated requests, they refuse to provide a meaningful breakdown of the costs. To make matters worse, my father suffered a horrific injury after falling onto the metal shower door track installed as part of this project. He required over 20 stitches and faces a lengthy recovery. Do yourself and your family a favour and get multiple quotes before signing anything with this company. Based on our experience, I would NEVER recommend them

Poor quality and WAY overpriced. Wanted $14,000 to do install. I had Menards do a new bathroom and the cost was $4,000. WTF. THis is a scam.

We called Jacuzzi for an install. We received a call the next day from a company called NEWPRO, a subcontractor from Jacuzzi. Their salesman came to the house, showed us their product, and we agreed to a set up priced at $23,000 and gave a $7,500 deposit. After not hearing from Newpro , and not responding to our messages, we found out that they went out of business. Repeated messages to Jacuzzi were responded to by other sub contractors being used by Jacuzzi . Complaints have been filed with the Attorneys General in Ct. and Mass.

Poor quality install. Cheap materials. They damaged our ceiling and floors. Opening not square. Shower valve leaking. Way overpriced. If I could afford to have redone, we would. Do not use this service. Look for a local contractor to do you shower. Would probably be cheaper.

Update, Jacuzzi Bath Remodel, in my opinion , should be investigated by the FEDS, for FRAUD, most of what they promote is UNTRUE.. firstly they can’t do it in 1 day, rakes minimum 2 days, secondly the contractors are subs, most are horrible , causing damage to your walls & wiring & floors, thirdly the end product is NOT what you see in the pics.. they tried to screw me out of $9,800 I had out down & then CANCELLED when they NEVER SHOWED to remodel a bathroom . HATS OFF TO COSTCO, as this is where I saw Jacuzzi. COSTCO investigated & sent me a beautiful check yesterday reimbursing me for all the $$$$ Jacuzzi STOLE from me. THANK YOU COSTCO.