JivoChatReviews of jivochat.com

Their apps are removed from AppStore. Email support is silent for weeks.

One of the worst customer support solutions you can have. Mobile SDK is broken on iOS, and their support is very slow in finding solutions. Most of our complaints about their bugs just get ignored. Web chat UI is constantly loading and refreshing. Webhooks for Slack are not working properly. There are many better and cheaper solutions on the market.

I was a customer for 5 years as of today's date. When I first signed up, customer service was prompt and always great. Over the years that declined, not only did the level of service begin to decline, each year the price would increase $20-$30. Now as of today without any headsup, wiithout any warning, they increased their prices over 250%. I reached out about this letting them know why wasn't I aware, you don't just increase prices without letting your loyal clients know. They basically told me they don't care. So after all these years, I am parting ways. I went from paying $140 a year to now they are trying to charge me $450 a year. And BEFORE you lie and say you notified customer of this change, I have screen recorded proof no emails where sent out

I’ve been using JivoChat, and it keeps getting better with every update. It’s been a great tool for helping my business grow.

Honestly no other app could offer what they offer at their price. We're mostly using it for the Whatsapp integration, and chat statistics to better manage my communication channels.

I use Jivo and am quite satisfied I use Jivo in my website and especially the WhatsApp integration is quite good. I don't really understand the other reviews here being so negative to be frank. Their customer service has always been quite helpful and the app just does exactly what it promises. It's a 5-star from me, I'd recommend it.

This company abruptly increased prices by 300% for existing users with no notice or justification, a serious breach of trust. To make matters worse, the app consistently fails to sync, leading to missed chats and disrupted communication. We expected reliability and transparency but got neither. Strongly advise looking elsewhere.

They're a scam. If I could have gotten into the text box without clicking a sta, I would have. They deserve 0 stars. They're scammers. They took all of my information, card #, access code, picture of the card, etc., then told me they couldn't complete the transaction because the card number was invalid. I called the gift card provider to see if the card had been used today and of course it was confirmed that an amount was taken off the card, despite JivoChat's claim that the transaction couldn't go through. I contacted the Fraud Department of the card issuer to file a complaint and try to get the researchers to retrieve the fraudulently received money. It's a good thing that it wasn't a large amount of money; but any stolen money warrants bringing attention to the scammers.