I'm so happy I discovered this store! My order came super quick (literally two days) and the customer service was so helpful and kind to add on my discount code street i forgot to add it in the original order. They were very responsive and quick to help. Everything was perfect! This store is a hidden gem. Will be checking it out for more stuff from now on.
Response from JOHN JULIA· Jan 11, 2025
We’re so happy you discovered us, Danii! Thank you for your kind words and trust in our team.
– The John Julia Team
YH
yuseff H.
Posted
Really fast shipping and genuine…
Really fast shipping and genuine quality belt. I work with luxury goods and everything meets Ferragamo's standards.
I live in the US, and the shipping was fast for a direct route from Italy.
Response from JOHN JULIA· Jan 11, 2025
Thanks for your review, Yuseff! We’re glad our shipping and product met your high standards.
– The John Julia Team
MG
Michael G.
Posted
Great customer service
Great customer service
Response from JOHN JULIA· Jan 11, 2025
Thank you, Michael! We’re glad you had a great customer service experience.
– The John Julia Team
LA
Lala
Posted
Fast delivery
Fast delivery, no complaints
Response from JOHN JULIA· Jan 11, 2025
Thank you for your feedback, Lala! We’re glad to hear everything went smoothly.
– The John Julia Team
AW
Aaron W.
Posted
How on earth any one gave them 5 star…
How on earth any one gave them 5 star is besides me
Response from JOHN JULIA· Dec 12, 2024
Dear Aaron,
Thank you for your feedback. We’re sorry to hear about your experience. Upon reviewing your case, we see that you initially requested to cancel your order after it had already been dispatched. Our team informed you about the return portal for a size exchange or return.
When delivery attempts failed due to missed signatures, we provided instructions to resolve the issue directly with DHL and offered assistance. After your request to have the item returned to us for a refund, the process was initiated as per our policies.
We truly regret any inconvenience caused and appreciate your understanding. Your feedback helps us improve, and we’re here to assist with any further concerns.
Best regards,
John Julia Customer Care
GE
Gee
Posted
Fast international shipping for…
Fast international shipping for high-end brands for affordable prices, with fast customer service responses. Initially I had doubts since its a new one with few reviews, but took the chance and eventually satisfied with my decision.
Response from JOHN JULIA· Jan 11, 2025
Thank you for giving us a chance! We're thrilled to hear you’re satisfied with your experience, and we appreciate your trust despite initial doubts. Your feedback means a lot to us, especially during this busy holiday season. We look forward to serving you again!
– The John Julia Team
GE
Genie
Posted
Excellent customer care!
After I placed an order via Shoppay, I found my shipping address was my old one, as saved in Shoppay, even though I put my current address on the website. There was no cancel order option, so I immediately contacted the seller. They offered only an email address to contact and said to allow 48 hours for a response. I emailed several times regarding this issue, and they never responded to my email even after 48 hours, which they promised on the website. Instead, I received an email this morning that the package had shipped to my old address today!
Update 1
I didn't expect you to give me a full refund. Please understand my review from a customer's perspective. Now, I feel you genuinely care about your customers. I contacted DHL not to deliver but to pick up the package at their location. Once I receive the package, I will inform you, and charge me what it should be. I will also change my rating after receiving it. Thanks for your care.
**Update 2**
I cannot say enough about their excellent customer care. I haven't picked up the package yet since the location was closed, but I already saw the item in the store, where the size is sold out. I never requested a refund, and even though I told them to charge me when I received the package, they graciously gave me a full refund as a courtesy. I would like to say that I am now a lifelong customer!
Response from JOHN JULIA· Nov 20, 2024
Thank you for your review. We sincerely apologize for any confusion regarding your delivery and our delayed response. While we can confirm the package was successfully delivered to the provided address, we understand there may have been uncertainty about the delivery management process.
For clarity: delivery management is handled through the courier's system, with customers receiving text messages containing instructions and a security code to manage their deliveries. This security measure protects all orders, and address changes within the USA are complimentary.
As discussed in our earlier correspondence today, we have processed a full refund of your order as a courtesy. We appreciate your feedback, as it helps us improve our communication and service standards.
Thank you for your understanding.
Best regards,
The John Julia Team
LK
Levan K.
Posted
nice 1996 retro nuptse puffer vest
nice 1996 retro nuptse puffer vest, in a good price. thank u JohnJulia
will have business with u again
Response from JOHN JULIA· Jan 11, 2025
Thank you, Levan! We’re so glad you’re happy with your retro Nuptse puffer vest and the pricing. Your kind words mean everything to us, and we’re excited to have your business again in the future.
– The John Julia Team
