Midi HealthReviews of joinmidi.com

While the actual telehealth visit was great and the practitioner was fantastic, the site advertises itself as one that takes insurance. I uploaded my insurance cards prior to the visit the practitioner confirmed it, and I was then billed $280 as a self-pay patient. I messaged Midi about this six days ago, uploaded my insurance AGAIN with this message, and never received a response, but today I received another $280 bill in the mail. I’m still being billed as self-pay. Today I sent another message, attached my insurance cards to that message as well. We will see. I wouldn’t trust this company to properly bill. With insurance this visit should cost somewhere around $40. I would just get in to see your regular provider instead of dealing with this.

Midi is wonderful resource for women navigating the challenges that menopause brings. I love being able to discuss my concerns within in the privacy and convenience of my own home. The treatment plans that my Midi nurse practitioner recommends have been very effective in reducing discomfort and improving my life.

It takes days to get a response back and I have scheduled 2 appointments in which the Dr did not show up. Very poor customer service

Mid Health’s telehealth experience has been outstanding. From scheduling to the actual appointment, everything was smooth, efficient, and easy to navigate. The virtual platform was simple to use, and I was seen right on time. What impressed me most was how personal the visit felt, even through a screen. The provider was attentive, patient, and genuinely listened to my concerns. I never felt rushed. They explained everything clearly, answered all my questions, and made sure I understood the next steps in my treatment plan. It’s rare to find healthcare that is both convenient and thorough, but Mid Health delivers both. Being able to receive high-quality, compassionate care from home made a huge difference for me. I highly recommend their telehealth services.

My experience with Midi Health has been a $1,334 administrative nightmare. After seeking care for specific symptoms, my labs were incorrectly coded as 'preventive screenings' rather than diagnostic. This error triggered a total insurance denial, leaving me with a Labcorp bill 320% above the market rate. Since February 11th (13 days ago), I have sent numerous emails to Midi support to resolve this. Despite Midi being the owner of my records, support staff repeatedly asked me for information they already possessed and intercepted my attempts to contact my clinician. I finally received a Superbill confirming the coding discrepancy: the diagnoses for my visit do not match the codes for the lab order. As of now, Midi has failed to correct the lab order, and I've asked for a refund since my visit has resulted in significant financial liability rather than medical care. I have filed a formal complaint with the BBB. Proceed with caution if you rely on insurance for your labs.

Lied and said my appointment was covered by my insurance. Even said so during my appointment. To later get a $200 bill. Prescription needed prior authorization and couldn’t get ahold of anyone to complete that. Wanted to push there website for the medication. Assuming they get kick backs for selling their own medication than allowing pharmacy to fill. Absolutely waste of time.

Dr. Felicia has been incredible in helping me navigate this “pause” phase of life. She truly takes the time to listen, understand how I’m feeling, and makes me feel heard and supported every step of the way. Her approach is thoughtful, compassionate, and personalized, which has made a huge difference for me. Working with Midi has honestly been life-changing. I’ve seen a significant improvement in how I feel day to day, both physically and emotionally, and I finally feel like myself again. I’m so grateful to have found this level of care and support during this stage of life.

Christin has been absolutely wonderful as my provider. She truly listens to everything, provides options for evaluation and treatment, and explains thoroughly. I have seen multiple physicians in person, such as primary care, GYN, and dermatologist, and I have voiced my concerns to all of them with no answers and no help. Christin has done more for me than any provider I have seen (and I’ve seen them for several years).