This provider is billing me for 2 calls with one of their people for inquiries about their products. The practitioner basically was honest & let me know the glp1’s can help some but not everyone, do come with side effects & you’ll gain weight right back if you stop. I chose not to proceed with any services or products. They’re billing me $400 for asking questions.
Response from Midi Health· Dec 19, 2025
Hi there, we've requested some additional information from you so that we can look into your experience. Thank you.
SO
SouthernBelle
Posted
Great for perimenopause but horrible for testosterone replacement
My main prescriber at Midi has been excellent in managing my perimenopause symptoms. However, I sought testosterone replacement through Midi for convenience after previously seeing a specialist. Unfortunately, this was not a good experience. The testosterone provider’s communication felt rude and condescending, and I did not feel my concerns were addressed appropriately. I will continue my care with Midi for perimenopause management, but will return to a specialist for testosterone therapy. The provider for testosterone is in FLORIDA
Response from Midi Health· Dec 19, 2025
We're sorry to hear this was your experience! We've requested some additional information from you so that we can look into this. Thank you.
CG
Christina G.
Posted
The convenience and the knowledge is exceptional
The convenience of this program can't be over stated. A follow up appointment is scheduled after each appointment and its easy to change times. Every practioner I have dealt with was knowledgeable and willing to suggest alternatives to standard treatments. Hormone treatment has changed my life.
RA
Rachel
Posted
Terrible experience
Terrible experience! First appointment my provider was late. The call was then rushed and instead of addressing all my concerns in one call, I was forced into a separate appointment to address my additional concern. I made it clear in my appointment that my concern for my hormone levels is based on the fact I want to try for kids and during my annual exam I discovered I’m low on estrogen. In order to level out my estrogen she then prescribed me BIRTH CONTROL!! After, again, I made it clear my goal is to be able to conceive. Her reasoning was you shouldn’t be pregnant on Estrogen. Meanwhile millions of woman are on HRT to try and help towards conception and once pregnant simply discontinue it without incident. I only knew about the birth control she prescribed after I picked it up! Thankfully I wasn’t charged for it by my insurance. Kept with her for a bit because I needed desperately to level out my hormones and target weight gain from them being out of whack. However, recently my concern was then my estrogen levels again as she wanted to increase my dosage WITHOUT checking my levels first. I told her do not increase my estrogen and said I wanted a blood test first to see where my levels are currently at. I told her I know estrogen can thicken the lining of my uterus and reminded her my goal of conceiving as I don’t want it to thicken too much that it’ll interfere with conception. I told her again to not increase my estrogen yet and that I don’t want to take more estrogen than needed. Her response was to tell me she’s more concerned about my liver because estrogen can affect the liver and said she was going to order me a blood test to test my liver. I insisted she also order a blood test to check my estrogen levels, felt as though I had to be very persistent and insistent and had to advocate for myself just to even get her to agree to do that. Yet she did agree to order that lab. So lab needed to be scheduled for day 3 of my period. Low and behold I go to get my lab orders in place two hours before my appointment only to learn she DID NOT put in my requested lab order as she said she would. WTF?!! So of course I call and with MIDI they don’t give a damn if you need to speak to your provider. They have a call center answering calls who have no medical experience whatsoever and no authority whatsoever to do anything to help you. Trying to get a manager from MIDI itself is a joke! Messaging your provider with a response can take up to 48 hours is your only option. So there I was, day three of my period, and two hours from my blood test being unable to get the lab order for the lab that was already supposed to be ordered for me!! Thankfully my Primary Care while out of state is the best and responsive, as I had to then beg and rely on her to order the lab for me. Then comes me picking up my prescription renewals, and what had my provider done?! She did increase my estrogen AGAINST MY WISHES which I didn’t even realize until after I’d paid for it, gotten it home and put on a new patch. Complete disregard for patient concern, complete disregard for patient requests and preferences, completely not any representation of the care that MIDI claims they provide. Then I submitted my complaints to my providers inbox and letting her go in the process notifying her that I don’t think she’s the right fit for me and why and letting her know I need a new provider. She didn’t even respond to me!! Not even an apology or to say that due to my request she’s going to refer me for a new provider. Nothing!! Again complete disregard!! I instead got a text about an upcoming appointment and saw it’s with a new provider. I complained to MIDI and said I’m a very unhappy patient. NEVER HEARD BACK from their support and then days later get a text asking me to give input on my experience was with MIDI support and asking me to share my feedback with them. ARE YOU KIDDING ME?! I only tried MIDI based on reviews but my experience overall has been shit.
Response from Midi Health· Dec 17, 2025
We're sorry to hear this was your experience and would like to look into this further! We've requested some additional information from you to help us do so.
AE
Ann E.
Posted
Knowledgeable and Supportive
My provider is friendly, supportive and happy to put in the effort to find a creative solution to get me the right dosage given formulary limitations. A lot of my friends have run up against a lack of knowledge regarding or a bias against testosterone therapy for women and I’m so glad I haven’t had to deal with that.
JZ
Julia Z.
Posted
Great provider, irresponsible compound pharmacy
Great provider experience, but the GLP-1 she recommended arrived without any use instructions - and I accidentally took the wrong dose due to inexperience with vials and needles.
Response from Midi Health· Dec 17, 2025
We're sorry to hear this was your experience and have shared this feedback with our clinical team as your safety is our top priority. We've also requested some additional information from you, so that we can look into this further.
CC
Caroline C.
Posted
I truly felt cared for by my Midi…
I truly felt cared for by my Midi practitioner. She listened to me and validated my experience. I also appreciated the tip to start journaling my symptoms s so we can be thought partners if we need to tweak things in the future.
FH
Felicia H.
Posted
Outstanding Care and Expertise with Shawn Dowe, NP at Midi
Shawn Dowe, NP, is exceptional. She is always prompt for appointments, fully engaged, and truly listens to her patients. She is thoughtful and considerate when discussing symptoms, and her knowledge of both HRT and GLP-1 therapies is outstanding. I felt heard, supported, and confident in her care. Highly recommend.