Erica O.
Posted
I have had nothing but great customer…
I have had nothing but great customer service and a wonderful experience with Join Polly. I have lost 40 pounds and have had support the entire journey. Thank you!

Excellent
368 reviews
Polly is a modern telehealth platform designed to make care simple, fast, and transparent. We connect patients with licensed providers for personalized treatment plans across weight management, metabolic health, and overall wellness, all from the comfort of home.Our approach is built on clarity and convenience. Pricing is straightforward and all inclusive, covering your provider consultation, prescribed medications when appropriate, and delivery, with no hidden fees or surprise costs. Every treatment plan is determined by a licensed provider based on your individual needs.Polly focuses on a seamless experience from start to finish. Our team remains responsive and available throughout your journey for ongoing support.
JoinPolly (joinpolly.com) has 368 customer reviews on Consumer Courier, with an average rating of 4.9 out of 5.
368 approved reviews, newest moderated first
Erica O.
Posted
I have had nothing but great customer service and a wonderful experience with Join Polly. I have lost 40 pounds and have had support the entire journey. Thank you!
Paige K.
Posted
My support team member, Ernest, was extremely helpful when I had some issues with the medical team reaching out. Great customer service!
Kristy B.
Posted
Maria was great! She even asked the pharmacy to expedite my order since I have been without the medication for week now. I really appreciate the great customer service!
Laura W.
Posted
I cannot believe how well this company responds to requests and questions. I have had trouble with two other businesses not responding, taking forever for refills, and ignoring questions. But within 20 minutes of my initial screen I had a response from a doctor, who was able to answer questions, and my prescription was sent in immediately. Two days later and it has already been shipped. I am amazed at the customer service and am so glad I made the switch.
Ben A.
Posted
Everyone at Polly is very professional and they are great at communicating via email and phone. I recommend them to everyone. Yumi is awesome!
M D.
Posted
The whole truth. There is no telephone support which I did not like at first. But if you take the time to learn the online system the tools you need are all there and the response time is excellent. Customer service can and will address your issues to your satisfaction using the online platform. Take the time to learn to use the software provided. It is designed to help you succeed. The meds I received worked great and I have literally been able to change my life with the help of this company. Glad that I chose this company out of the sea of online providers out there.
htmdleon
Posted
From Piper to Polly still great product great customer service, easy refill and very effective. No increase in fees even if you dose up... Definitely me and my spouse will stay in Polly.
jacob P.
Posted
I have had a good experience with these folks how ever i canceled with them because of cost they are very expensive where as others are about 150.00 dollars cheaper i would stay with them if the price wasn’t so high. Good luck everyone