julius andrew C.
Posted
Rigid refund policy with no room for human flexibility
Real co name: z media inc. Program: weekend to wealth Rigid refund policy with no room for human flexibility Review: I enrolled in Tyson Zahner’s Weekend to Wealth program on July 30 and requested a refund within 48 hours. After viewing only a small portion of the course, I realized it wasn’t a fit — the teaching style didn’t resonate with me, and I hadn’t used any downloadable tools or submitted work. I reached out to their support team (Savannah) in good faith to explain my situation and asked for either a partial refund or a cancellation of future payments. Despite being respectful and transparent, my request was denied. I was told that simply accessing some of the course content locked me into the full $1,197 payment — even though I had only paid $399 at the time. I offered a fair closure compromise, even suggesting a $100 processing fee. Still, their response was final: no refund, no flexibility, and no further discussion. Their refund policy is entirely action-based, meaning unless you fully complete the entire course and submit multiple deliverables, no refund will be granted — even if you request one within hours of purchase. While I understand the need for policies, I felt the human element was missing here. A one-size-fits-all approach doesn’t account for honest mistakes or mismatches. I wasn’t trying to take advantage — I just wanted to exit gracefully. Unfortunately, that wasn’t possible. If you're considering this program, be absolutely sure it’s right for you before purchasing — there are no second thoughts allowed.
Response from Tyson Zahner· Aug 5, 2025
Thank you for your feedback, Julius. We appreciate the opportunity to clarify our policies for others. When you contacted our support team, your very first message to us acknowledged in writing: "I understand your refund policy is action-based" You later wrote: “I understand the policy. I understand I ticked those boxes. I get it, I’m in the wrong here.” So you clearly know that students who complete the training, implement the steps, and submit the required materials without seeing results are entitled to a full refund and we always honor that guarantee. This policy exists because our goal is not just to provide information, but to help students achieve results. That can’t happen if someone exits before applying the material. The only way to fail is to quit and not take action, which is why the policy is applied equally to all students. Our support team responded promptly and in detail, reiterating these terms and the reasons behind them. Despite acknowledging the policy and your agreement to it, your request was for an exception even though you knew that exception is not made available to other students. When that request was declined, you chose to publicly portray our consistent enforcement of policy as a lack of humanity. While every customer is entitled to their opinion, we believe it’s important for prospective students to understand that this 1-star rating is based solely on our enforcement of a policy the reviewer (1) agreed to at checkout, (2) confirmed in writing, and (3) acknowledged he was “in the wrong” for challenging. Readers can decide for themselves whether that reflects the quality of the program or the fairness of our process. We apply our terms equally to ensure fairness and transparency for all. Those terms are always available on our website, and our support team remains available at [email protected] for any further questions. —The Z Media Team