JoyberriReviews of joyberri.com

Joyberri! Wow! I can’t give Grace enough praise! I bought a trampoline a couple years ago and the enclosure had wind damage! I wanted to purchase replacement parts, but next thing I know she took care of everything beyond expectations! I cannot put into words how excellent the customer service is, especially Grace! I will forever without thought purchase from Joyberri again!

Reached out after our trampoline was destroyed after only a few months of owning due wind and the stakes failing. Raymund was kind and courteous throughout our entire interaction. I was wow'd by the customer service. They replaced our trampoline, sending us a new one a day after confirmation. My children will be so happy they get to play all summer long.

We were happy with the product upon initial receipt and felt it provided great value for the price. But where Joyberri really shone was in its after-care customer service. We've had the product for about 6 months now and had an issue with one of the parts which bent beyond repair during early use. I reached out to their customer service team and not only did I receive a prompt response, the agent, Rose, went above and beyond to understand the issue and made it simple to facilitate a replacement product. She was pleasant, responsive, and efficient. I would buy another product from this company purely due to the exceptional customer service!

Grace was awesome in helping us get a replacement. Communicated and was very helpful.

We have had nothing but great experiences with this company and their products. They are quick to respond and are so helpful and kind!

We had a defect in our trampoline jump mat and after a few quick messages with Raymond at the customer care team, they sent us a new one! They had it to us within a week and the process of getting it replaced was very quick and simple! They stand by their warranty and are easy and friendly to work with!

Amazing customer service! The products are awesome and the customer care is top notch!

The best customer service I’ve ever had. Super helpful sent me parts I needed for my trampoline without hesitation. I dealt with Grace she was nothing but patient and understanding with me. I would recommend Joyberri to anyone!