Excellent
58 reviews
JoyberriWe’re tired of seeing kids glued to the screen or remote. We believe children should be active, exploring, learning and having fun. That’s why we started JoyBerri - to provide children with exciting toys, games and other awesome stuff that will give them hours of healthy and wholesome fun.
Joyberri (joyberri.com) has 58 customer reviews on Consumer Courier, with an average rating of 5.0 out of 5.
58 approved reviews, newest moderated first
EV
Posted
My experience working with customer service at Joyberri (specifically Raymund) greatly exceeded my expectations! He was quick to reply to my inquiry and I received my missing parts in 2 days! Highly satisfied and thankful for a great experience.
Nikki V.
Posted
Hiiiii Raymund was great to deal with and had great customer service. Everything we needed was quickly dealt with and followed through with. With are super grateful for this easy process! Thank you so much!
Emily J.
Posted
Grace was so kind and helpful. She went above and beyond to help us. I reached out because the wind took our trampoline to visit 2 neighbors over. I read reviews that mentioned customer service for this company is great and boy were they right. I reached out to see if I could buy replacement parts and hardware and in the end they replaced the entire trampoline. I cant believe it and didnt expect it! Cannot reccomend them enough!
Joseph L.
Posted
I cannot say enough good things about Joyberri and specifically Grace who was so kind and supportive to us and our dilemma. We bought a trampoline from a supplier who subsequently went out of business.. The problem? We didn't know until several weeks later we opened the box to find MANY pieces missing. I thought we were in trouble but nope, we had GRACE come to the rescue!! She gathered all our missing parts and SOMEHOW got the warehouse to send us what were were missing.. The result? Well, now my granddaughter will have her birthday trampoline setup this spring and it's all because of Grace. Thank you Grace! Thank you Joyberri!! -Joe
Anna S.
Posted
Have had a great experience with this company. Our 15ft trampoline we got my kids for Christmas got swept away in a windstorm even though we had it staked down. I reached out to the company to see if we could get some replacements parts, but the parts we needed they were out of stock of so they sent us a brand new set to replace it out of no cost of our own!!!! They went above and beyond and did not have to do that, I'm so glad there are still some good reputable companies that strive for excellent customer service out there. Could not recommend Joyberri enough - FIVE STARS!!!
Donald C.
Posted
The support team was extremely helpful & took care of us very quickly and efficiently. We had a replacement within days. Talk about going above and beyond! I can’t say enough about how we were taken care of. Thank you JoyBerri!!!
Lee S.
Posted
Customer Service was amazing. We received prompt attention to our inquiries and quick solutions to our problems. Raymond and Marie helped us immensely. This company truly offers a beautiful product and stands behind it 100%. Their commitment to customer satisfaction is commendable. Joyberri goes the extra distance and has earned our loyalty.
Jake T.
Posted
This company is by far the most helpful awesome company I’ve ever dealt with.. they were fast, nice, and generous ever step of the way.
