justpoint.comReviews of justpoint.com

Response from justpoint.com· Aug 5, 2025

Hi Margaret, Thank you for taking the time to speak with our representative earlier today. We understand the decision to not move forward with your case may be disappointing, and we want to acknowledge once again the effort you’ve taken to explore your legal options. Every law firm has its own criteria, and we encourage you to continue your search – you may find a firm that is the perfect fit for your case. If you have new information about your potential claim in the future, please let us know. If your case becomes eligible, our team member will follow up to guide you through the next steps. We’re here to answer any additional questions you may have – please don’t hesitate to reach out at (888) 779-1909 or [email protected]. With care, The Justpoint Team

Response from justpoint.com· Jul 25, 2025

Hi Therese, We're very sorry to hear about your experience and understand your concerns. Your trust and your child’s privacy are incredibly important to us. We want to assure you that we handle all personal information with the utmost care and only use it to determine if we can help with a potential legal claim. Our team will be reaching out to you shortly to follow up. In the meantime, you're also welcome to contact us directly at (888) 779-1909 or [email protected]. We're here to help you clarify any questions and provide support. Thank you for bringing this to our attention. Best regards, The Justpoint Team

Response from justpoint.com· Mar 17, 2025

Dear Jo Ann, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered while interacting with our team. This is not the level of service we strive to provide. We are taking your feedback seriously and will investigate this matter thoroughly to ensure that similar situations do not occur in the future. Clear and professional communication is extremely important to us, and we will address this with our team immediately. If you are open to discussing this further, please reach out to [email protected]. We would greatly appreciate the opportunity to make things right and regain your trust. Thank you for bringing this to our attention, and we hope to improve based on your valuable input.

Response from justpoint.com· Feb 10, 2025

Dear Marnie, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered while interacting with our team. This is not the level of service we strive to provide. We are taking your feedback seriously and will investigate this matter thoroughly to ensure that similar situations do not occur in the future. Clear and professional communication is extremely important to us, and we will address this with our team immediately. If you are open to discussing this further, please reach out to [email protected]. We would greatly appreciate the opportunity to make things right and regain your trust. Thank you for bringing this to our attention, and we hope to improve based on your valuable input.

Response from justpoint.com· Feb 10, 2025

Dear Marie, Thank you for sharing your experience. We deeply regret the frustration and inconvenience you faced while trying to get in touch with us. We greatly value your feedback. While we cannot change the past, we want to assure you that we have taken steps to prevent similar issues: - We have established a dedicated inbound team to handle client callbacks and inquiries promptly. - We’ve improved our internal systems to ensure better follow-up and communication. If there are any outstanding concerns or issues, please contact us directly at [email protected]. We are committed to resolving this matter and ensuring your satisfaction moving forward. Thank you for bringing this to our attention and for your patience as we work to improve.

Response from justpoint.com· Feb 10, 2025

Dear Bonnie, Thank you for sharing your feedback. We are genuinely sorry to hear about your disappointing experience. Your concerns are very important to us, and we deeply regret that our communication and service fell short of your expectations. We take your feedback seriously and take full accountability for these shortcomings and are actively working to improve our processes. To address the issues you have mentioned, we will be providing additional training to our team to ensure improved communication and professionalism. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve.

Response from justpoint.com· Oct 11, 2024

I wanted to clarify you do not pay anything unless we win for you! Our service is free of charge. We only get paid if we ultimately succeed in getting you compensation. Upon successful resolution of your case, we charge only a fraction of the overall settlement or judgement. This may vary based on the state you reside in, the state of your injury, and other factors, like if the case is appealed. This means that you never have any upfront financial commitment, and you only pay if you actually receive settlement money and the maximum fee to us would be 40% while you would receive 60%.

Response from justpoint.com· Oct 11, 2024

I wanted to let you know that we do not ask for anyone to confirm codes sent to your email in our process. But you are right to be wary of any company doing so.