Kitchen & Bath AuthorityReviews of kbauthority.com

Response from Kitchen & Bath Authority· Jun 19, 2026

Thank you for sharing your experience. We are very sorry to hear about the condition in which your cabinet arrived. We understand your frustration, especially after receiving instructions to inspect the shipment upon delivery, only to have the package left without a signature being requested. We also regret that the packaging did not provide adequate protection and that the cabinet arrived with chipped veneer. We can assure you that we do not knowingly ship returned products as new. However, we take concerns like this very seriously and would appreciate the opportunity to investigate further. Please contact our customer service team and share the photos and video you mentioned. We will review everything carefully and do everything possible to turn this experience into a positive one. We appreciate your feedback and the opportunity to make things right.

Response from Kitchen & Bath Authority· Jun 19, 2026

Thank you for your feedback. We’re sorry to hear the product did not meet your expectations. Many manufacturers sell certain components separately, which can definitely be frustrating when the product price suggests everything should be included. We understand how disappointing it is to discover an additional part is needed after delivery. We appreciate you taking the time to share your experience, and we will review the product listing to ensure the included components are as clearly communicated as possible for future customers. If you have any questions about compatible parts or accessories, please contact our team and we’ll be happy to help.