KensingtonReviews of kensington.com

Could not supply a spare part and keeps sending mails saying the problem will be closed if I don't respond ... for over a year now ..

I purchased an English and French Canadian Keyboard at Best Buy in Montreal in January 2026. The keyboard came with no instructions on the key sequences needed to access the French characters. Support promised to send me the information. On several occasions as Kensington Support was trying to close my support request, I told them I had not received the information yet and was told it would come. It never arrived - they just closed the support request.

You're a cash cow that just further proves just how inefficient digital America has become.

I had a very positive experience working with Kensington regarding the Bluetooth headsets we received. The devices were easy to set up, reliable in performance, and provided clear audio quality, which made them an excellent fit for our needs. Kensington’s support team was also responsive and helpful and addressing any questions promptly.

Very efficient, item broke after 5 months, sent a replacement, no problem and staff member ( Dudigama) was so helpful.

Tengo un maletín de viaje referencia Kesington contour 17" laptop roller K62348. Se me degradaron las dos ruedas recientemente y quería conseguir su recambio. enseguida el servicio de asistencia me pidió los datos del maletín, y en 15 días tengo ya el reemplazo. muchas gracias

A Kensington roller bag that I bought a few years ago from an online reseller was no longer rolling properly. I contacted Kensington about using the warranty, and within a few emails, the customer service representative had resolved my issue and had a new bag on the way to me. It arrived very quickly and in great shape.

The Slim Blade Pro is a great product. When I recently had issues with a software update, I reached out to Rehana and the Kensington Technical Support Team who resolved the issue in a timely and professional manner. Communication skills and personal attention were ideal. One could not ask for or expect better service and support. Thank you, Rehana and Kensington. Kim