Liz H.
Posted
The Best in Style
The Customer Service Team as a whole. This woman must have been on the phone with me for an hour… let me explain: A man I love passed away, and I stumbled upon an order he was in the middle of in a shared link by accident days later. A good friend recommended that I follow the link and finish the order since it was something he wanted me to have. All I had was the website, the item number, and the specifics he wanted. While trying to order the engraving, they had a question about it. I explained that it was the word Butterfly, and when I typed it in, the 🦋 popped up. I explained was a nickname he had for me because one day I will spread my wings and fly. This woman, having a simple question about an order stayed on the phone, comforted me, and even remarked that this is also a way to grieve him and take him with me. This is the type of person who you want in your Customer Service Department representing your company. When my ring arrived, it was beyond gorgeous. I stopped breathing for a minute. Then I remembered the engraving, so I twisted the band, and there was Butterfly in a bolder font and light blue color like the emoji…I miss him everyday. Kosei Mosissanites is truly the best! They’re the least AI using brand with gorgeous jewelry, and I highly recommend them.